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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

    If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

    Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

    There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
    Public computer- automatically remove visitor information from…

    45 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  2. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for reaching out.

    We can confidently say adding the tawk.to widget to your website will have no effect on the time it takes your website to load.

    Because the tawk.to widget does not load until after your website is fully loaded, your page load speed will not be affected by having a tawk.to widget on your site.

    After your web page loads, the request to load your widget is made.

    Ultimately, widget load speed will be affected by your device, browser and connection.

    To know more how tawk.to affect the website load speed, visit this link: https://help.tawk.to/article/does-tawkto-affect-my-website-load-speed

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  3. Agent notification of a modal page openned

    I suggest to create a way to put an script to be loaded on an iFrame that tell the agent app about this iFrame loaded.
    To clarify:
    I would like to when the visitor opens a modal window using iFrame, this is showed on the agent app like a visited page, but without show the chat window to the visitor in this modal window.

    3 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Make a App for Linux

    Make a App for Linux

    102 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, the tawk.to app is not available for Linux.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Make the visitor overview columns customisable

    So that you can select which columns you want to see or hide. Also make them resizable.

    18 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Great product - but I found that if I close the bubble - it's closed forever - or until I reset my cookies - the bubble is a great plus - it

    Closing the bubble should not be permanent. refreshing the page - or coming back for another session should reload the bubble. I closed the bubble just to see what happens and not I have to clean out cookies to get it back. Thanks - overall a wonderful product.

    7 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  7. short url send

    I need to send short url for my customers. When they ask me about product i want to send them url like this "WEIDER PRO 255 L". Now they recieve url "http://be-fit.su/%D1%81%D0%BA%D0%B0%D0%BC%D1%8C%D0%B8-%D0%B4%D0%BB%D1%8F-%D0%BF%D1%80%D0%B5%D1%81%D1%81%D0%B0/594-weider-pro-255-l.html" from me. I think necessary to make a button for paste url and send it. Like url paste in gmail.

    5 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Have desktop notifications for the VISITOR. When an agent sends a chat, the visitor should get a desktop notification.

    Have desktop notifications for the VISITOR. When an agent sends a chat, the visitor should get a desktop notification.

    10 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Custom visitor properties

    It would be great to have possibility to set custom visitor properties over JavaScript API, such as visitor.channel or visitor notes update.

    41 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Minimize the window after x seconds, when a trigger has poped up a message

    I would like for the trigger messages to allow as a setting to minimize the window if the user does not react to the trigger after let's say 3 or 5 seconds, to clear up the space on the website. Otherwise the user has to manually minimize the chat window if they do not want to engage with the message and it ruins their navigation experience.

    16 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Minimize the chat widget when the user press ESCAPE key.

    we have to click on the minimize button to minimize the chat window,
    its very non - user-friendly.
    I would like an esc-key or any other combination of keys which would minimize the chat window.
    If you could use combination of keys then we may have an option to close the widget too.
    Thank You.

    7 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

    0 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Make APK Downloadable directly from tawk.to

    Make tawk.to APK Downloadable directly from tawk.to like WhatsApp does for their APK for example.

    This is especially helpful if someone looses their Gmail account for example and Cannot get to the Google Play Store. Duh

    19 votes
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    17 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Mark with the star chats to see later

    It would be great for people using Tawk.to in landings that you can mark the chats with a star or something like that to see that later or count it as good contact.
    It will really improve the system

    3 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Visitor Tagging

    It would be helpful to be able to add a manual Tag/Flag/Color marker and a note for a visitor based on IP address (either as return or new visitor), so the host site may be able to recognize a Prospective customer or potentially undesirable visitor (without banning). This would allow to differentiate easily our own agent/users on the site from natural visitors.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Ryan,

    Unfortunately, the session cookie we store for a returning Visitor can get cleared either by clearing cookies or by opening a new browser Window. So currently we cannot track users a precise as we would like to for this to be very valuable.

    Hope this answers your request.

  16. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Non editable conversation download

    Once conversation has ended to be able to download it as a pdf so that it cannot be altered and saved accurately to customer profile

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. plugin for chrome

    Is it possible to make an plugin like WhatsApp-web for Tawk.to?
    i have more then one website, and it will make my live easier.

    4 votes
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    under review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  19. 9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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