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386 results found

  1. Please add email notifications for incoming chats.

    Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

    5 votes
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  2. MOBILE APPLICATION BRANDING

    Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?

    1 vote
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    declined  ·  0 comments  ·  New features  ·  Admin →
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  3. send chat transcript when visitor closes the window

    Please can an option be set for the email transcripts of chats be sent when the window closes, not when someone leave the site

    4 votes
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  4. Display users by email address (in addition to name)

    It would be helpful to have property members display with their email addresses next to their names (in the event that they set their name to something unfamiliar, or dissimilar to their email address).

    4 votes
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    1 comment  ·  Improvements  ·  Admin →
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  5. Reply to offline chat

    Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

    Thank you

    1 vote
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    1 comment  ·  New features  ·  Admin →
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  6. Reply to offline open chat

    Should have an option to reply to their email. Instead of converting every open chat to a ticket. we can reply to offline open chat which can be received by the visitor to via their email.

    1 vote
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  7. Customers can watch when an agent join or leave a conversation

    Before the updates customers could see when an agent had joined or left the chat, and I think that this option is super useful because all of them can know when is talking with somebody or when somebody is not more in the chat.
    After the updates this option is not avaliable. Please return this option!

    7 votes
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    declined  ·  0 comments  ·  Improvements  ·  Admin →
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  8. price wrong about remove " powered by talk.to "

    Hi Mr, my company is small... not have problem in have " powered by talk.to " in chat... by i am analisy price about it... i think price wrong.

    for exemple.
    My company have 10 chats for week,,, i pay 15$ for month.
    Other company have 100 chats for week... it too pay some value.. 15$.... so not have justice.

    I my thinking... you can have price by size company or number of chats for week... for exemple.

    50 chats for month.... 2$
    100 chats for month... 5$
    300 chats for month .... 10$
    1000 chat for month .... 15$…

    9 votes
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  9. A VERY basic Chat Modul for Agents

    A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.

    For Commercial use the possibility to deactivate the emojies is indispensable.

    Possibility to completely deactivate the ticket System if not needed.

    1 vote
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    tawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.

    We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.

  10. Hi I am trying to set scheduler for all cities in Poland (same time zone) and it is not possible.

    Please add operation country or regions so anybody could set scheduler for whole regions.

    3 votes
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    1 comment  ·  Improvements  ·  Admin →
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    Hi Piotr,

    I think you might be confused by how the scheduler works.

    The whole of poland is under one timezone, so why would you need to set it at a city level?

  11. to make your app for android 2.2 phones.

    make your app to compatible with android 2.2.

    3 votes
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  12. Avatars for users

    Hi there,
    Can you add avatar feature for users as well?
    So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
    Thanks in advance.

    6 votes
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  13. merge the 2 tawk.uservoice.com threads below into ONE to reflect correct amount of votes

    Both threads are essentially the same thing.

    Interactive (Co-Browsing) with visitor

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/5485392-interactive-co-browsing-with-visitor

    Screen capture

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/14806569-screen-capture

    As of right now it would bring the current votes to 825 making it the 2nd most requested feature for Tawk!!!!!!

    1 vote
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    Hey tawker,

    These are 2 distinctly different functionalities that is why they are kept separate. But thank you for worrying about the cleanliness of the use forum!

  14. There should be an option to have the embedded chat always fill the users screen

    An option so that embedded chat forms will always fill the users screen would be great, and very useful for popups.

    3 votes
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  15. Submit tickets via own ticketsystem instead of Tawk.to ticketsystem

    Some ticketsystems have their own api to create a ticket from outside the ticketsystem.

    Would be great if we can enter this information easily via the admin.

    The ticket can then be created on demand from the agents dashboard, without entering manually that in the other ticketsystem.

    3 votes
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    Hey Jeroen,

    Although we will be working on several integrations in the near future, other ticketing systems are not in our scope. Maybe later in the future.

    Hope this answers your request.

  16. show email address field on property member page.

    when viewing my agent list, there is no email address field. it would be nice to be able to view and possibly edit the email address for one of the agents.

    4 votes
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    Hey tawker,

    There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.

    Hope this explains our reasoning.

  17. false ONLINE and when you give click to redirect to a URL

    something you should add to your system is that when this "off" you can place a false ONLINE and when you give click to redirect to a URL that can be a ticket system for example.

    3 votes
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    Hey tawker,

    Unfortunately this would be misleading your Visitors because you would be offline while Visitor thinks you are online. That is why we have an offline form for which you can add a little banner.

    Hope this helps.

  18. Active In Iran

    Please active Tawk in my country, Iran. your Script is fine and one of the best online chat system but i can't use this in my country :(

    3 votes
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  19. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

  20. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

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