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3461 results found

  1. Unable to integrate twak with my website

    Hi
    Hope you are doing good.
    Recently, I posted here that I want to integrate twak with my website https://www.processfusion.com/en/platforms/pf360-mobile/. A support member told me the method of integration procedure and now I am unable to find that method. Is someone here, who can share the integration method with me again. Thanks

    1 vote
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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  2. A message from a visitor or operator API

    API that enable to send message as visitor or operator thru API e.g tawkto.messageFromVisitor('Message from visitor!')
    tawkto.messageFromOperator('Message from operator!');
    This is a very helpful feature specially if we want to send message from our form to tawk to chat

    3 votes
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    Hi,


    Thank you for reaching out.


    Currently, we only have this API on messages. Please check the link below:


    https://developer.tawk.to/jsapi/


    We're continuing to build out our Messaging product and have taken on your suggestions. We will post updates once the feature has been implemented.  If you have any other questions, require assistance, please reach out to us at support@tawk.to. Thank you.



  3. How can I integrate twak with my website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://www.uniprint.net/en/develop-enterprise-cloud-strategy/ so that I can do chat with my clients easily. Please do let me know how is it possible?

    1 vote
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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  4. Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

    Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form

    1 vote
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    Hi Sona,

    This is Elle from tawk.to. Thank you for reaching out.  

    The Pre-Chat Form is an optional way to gather more information from visitors before inviting them to enter the chat. You can request to submit their name, email, phone number, and other information you relating to their inquiry.

    Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.

    Follow these steps to set-up Pre-chat form and how to exlude email in the form:

    1. Select the property you would want to customize.
    2. Select administration. Select :gear: icon in the lower-left corner sidebar.
    3. Select CHAT WIDGET in the sidebar.
    4. In the WIDGET CONTENT section, select "EDIT CONTENT"
    5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
    6. Once you have clicked the On Switch you can add the fields you would…

  5. How to add reviews option on website?

    I have a golf related site https://oneplaygolf.com/best-irons-for-10-handicapper/ and I want to add reviews option on it so that our customer can give reviews after buying products from our site.

    1 vote
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    Hi Michael,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…

  6. 1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.

    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.

    Here is how the department function works:


    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..


    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.


    4. Currently, there is…

  7. Can we integrate Pre-Chat Form Details with our CRM Software

    We have to collect pre-chat form details in our CRM Software. Please help if we get that from here.

    Thanks

    1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, that is possible! We currently have Webhook functions for Chat Start, Chat End and New Ticket events.

    You can also see our integrations on Zapier and Make.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ or https://docs.tawk.help/article/creating-and-managing-webhooks

    To learn about our Zapier integrations, visit https://developer.tawk.to/zapier/

    To learn about our Make integrations, visit our Help Center: https://docs.tawk.help/article/make

    Feel free to schedule an analysis call with us to get recommendations that are unique to your business goals and needs.

    https://calendly.com/managed-chat-service/business

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  8. How to add feedback option on site?

    I want to add feedback option on my site https://allgoodfishing.com/best-walleye-trolling-rods/, so that customer can give feedback about their experience.

    1 vote
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    Hi Levi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after  chat sessions.

    We do, however, have a Sentiment feature which allows vistors to provide  positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.

    If you wish to check an agent's statistics for User Satisfaction, do the following:

    1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar

    2. In the Reporting menu, under Live Chat, select User Satisfaction.

    3. In the upper menu of the results pane, click the filter feature (funnel icon).

    3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…

  9. Ability to change email recipient

    We currently have ticket auto forwarding enabled. We recieve an email from one of our shopify sites with the content of a contact form. However, since this email is sent via shopify and not by the customer themselves, the ticket recipient is shopify rather than the customer. Instead of having to manually create a new ticket and enter the details. Would it not be better to be able to change the recipient of the ticket?

    3 votes
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    Hi Callum,


    Thank you for choosing tawk.to and for sharing your question here. 


    At the moment, we currently don't offer auto-forwarding.


    We have submitted this suggestion to our engineering team and we will post updates as this request moves forward.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    You can also email our support line at support@tawk.to


  10. Agents who are already added, For them need their email id to be displayed either in the property members tab or in some report.

    Agents who are already added, For them need their email id to be displayed either in the property members tab or in some report.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Bhagesh

    Thank you for choosing tawk.to and for reaching out.

    Your email address will only appear if you are invited and in pending. Once you accept the invitation, it will no longer be visible to anyone. A workaround can be by changing your account name to your email address. Then you can use default Alias as you respond to chats.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  11. Availability status on pending mode

    Please give the option to put the availability status on pending mode, if the shift is about to end then such an option should be available. Like there should be something like break pending or invisible pending which will not initiate an another chat.

    1 vote
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    Hi Mahek,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support for our product.

    Our current feature calculates the time it takes an agent logged into the Dashboard to join the chat. If agents are missing chats or need more time to reply, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options range from 10 seconds to 1 hour.

    You can send a message to your visitors saying you are currently unavailable and requesting that they leave their details.

    For more information, visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    You can also activate the scheduler function for your chat widget to avoid missed chats.

    For example, if your operating hours are 9 AM - 5 PM,…

  12. Option to create Hyperlink in Trigger Message

    Trigger message only allows plain text as of now. A basic format or tag should be allowed to create hyperlinks

    3 votes
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    Hi Archna,


    This is Elle from tawk.to. Thank you for reaching out. 


    Currently, we only support plain text for Trigger messages. As well as email format and URLs, it will be hyperlinked accordingly. We do not have the feature to insert links to text to trigger message.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    You can also email our support line at support@tawk.to

  13. Customise email response

    Need to be able to customise the emails that are sent to customers via the platform to include custom formatting, footers, logos, etc.

    4 votes
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    Hi,


    Thank you for choosing tawk.to and for reaching out.


    We currently don't have a feature for automatically configuring or editing email transcripts.


    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  14. Upload new custom Font

    Hey, please let us upload new font to use, You had only several fonts

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    The default format and font of our Knowledge Base is Lato, sans-serif. We currently don't have other fonts that can retain the formatting of Microsoft Word.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.


  15. List of General Predefined Shortcut

    Hey, Could we provide list of customer success phrase (Shortcut with Message) which new user could directly import.

    This is helpful to set up new account who doesn't have experience of Chat Support.

    e.g.
    \waiting-apologies

    Message: We apologize for waiting, but all of our agents are currently unavailable. Please bear with us and we will connect you with our next available agent as soon as possible.

    1 vote
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    Hi Akshay


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    I would recommend creating Shortcuts or canned responses for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.


    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at elle@tawk.to 

  16. Improve tawk to features in mobile app

    Tawk To is really a good app from the point of view of allowing businesses to integrate chat. But one of the major problem associated with the existing app is with respect to notifications and especially in mobile app. When the tawk to chat is open on my mobile, there is no sound notification avaiable for new visitors. So it implies that tawk to is not giving any sound notification for new visiors when the app is open. I have this installed on my website at: https://studentlifesaviour.com/ie

    1 vote
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    Hi Jessica, 


    Thank you for choosing tawk.to and for sharing your suggestions. 


    The "New visitor" is turned off by default so you have to enable it in Settings - Configure alerts - turn on Visitor visits.

    Note that notifications will be shown only when the app is minimized or in the background.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at elle@tawk.to 

  17. Standard Status after loggin

    Hi! We have the tawk windows App in autostart of all team members that it starts every morning automatically. Now should it not automatically go in status "online" on all team members. Is it possible to define a standard status after login individual for every user?
    Thanks!

    3 votes
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    Hi Christian, 

    Thank you for choosing tawk.to and for sharing your suggestions. 

    Every time you log in to the dashboard will always go back to online status at default. If you choose not to go online immediately, you can turn off to accept chats from your property before logging out or closing the app. The next time you log in, you will still be online status but you will not get the chats because the accepted chats from being disabled. You have to manually enable the accept chats from to accept chats.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at support@tawk.to

  18. 1 vote
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    Hi,


    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.  We value your input and we thank you for the continued support for our product.  


    Currently, we do not have a chatbot or pre-chat survey function and they are on our roadmap for development. 


    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.  An alternative method is to create a Trigger message asking for their information. 


    You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. 


    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. 


    If you…

  19. An option to allow switching add-on subscriptions to a different add-on

    Hello: I want to activate the brand removal function, but I activated a video + voice + sharing function, can you help me switch to the function I want?

    1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Yes, we can cancel your Video + Voice + Screensharing function and activate the rebranding add-on.

    Please contact our billing department to cancel your current subscription and activate the rebranding add-on.

    You can reach out to the billing department by making a request through the chat, by emailing support@tawk.to, or by scheduling a call with our support team.

    Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  20. Please give an option to disable the popout

    As known API wont work in popout screen, so credit-based chat wont work on our site if client popsout of widget =(

    6 votes
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    Hi Ro,

    This is Elle from tawk.to. Thank you for reaching out.

    It sounds as though you have enabled the pop-out feature.

    1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the widget’s behavior, do the following:

    1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
    2. Under ON CLICK BEHAVIOUR - There…

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