Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

Could you please add a feature to run\download reports in order to see the traffic sources? there's already an historical tab that shows the daily traffic source.
this would be such a perfect feature to your software !

Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

Plugin integration for shopscript CMS - https://www.webasyst.com/
Currently i use this cms for inet shop zebra-online.ru I can test it on our web source

I am using tawkto standalone chat window in my android application using webview for customer support. There is a back button on the top left corner which is buggy and of no use. The page simply freezes if I hit that.

And yes, I know tawkto doesnt have Android API to integrate in apps but I am using this clever way of integrating using webview in app, this gets the job done upto some extent.

if I have different landing page would be good to have a report url to enter the chat.

Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons

I currently have an issue where I'm trying to integrate an online contact form with tawk.to messages/tickets. The form gets sent from a default wordpress email address with the customer's email address passed through as the "reply-to" address. Tawk doesn't detect the reply-to address. Instead, it used the sender address. This makes it impossible to actually reply to tickets because tawk doesn't detect the right reply address.

It would be great if we could just exclude one particular account from receiving offline notifications.

Ability to send to the online users of the website, a mass-message.

One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

The ios must have the option for new visitors yet

If you make the chat window like intercom.io it will be a great product to use.

Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

I run a local business and I would like to have a filter that allows me to chat with users on my website from my own area.

For businesses with several local branches in different places in the country, it would be good to have this geopraphic filter for each Team member.

Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.