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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Add chat button to email copy

    Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

    It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

    23 votes
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  2. Could you please add a feature to run\download reports in order to see the traffic sources? this would be a perfect feature to your software

    Could you please add a feature to run\download reports in order to see the traffic sources? there's already an historical tab that shows the daily traffic source.
    this would be such a perfect feature to your software !

    15 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Keep the agent's last WIP message if the user disconnects/ends the chat

    Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.

    Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.

    1 vote
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  4. Change page title dynamically

    I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

    36 votes
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  5. 3 votes
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  6. Hello! Could you please prepare plugin for https://www.webasyst.com/

    Plugin integration for shopscript CMS - https://www.webasyst.com/
    Currently i use this cms for inet shop zebra-online.ru I can test it on our web source

    1 vote
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  7. On screen back button in the stand alone chat window on mobile devices is preventing us to use tawto in mobile applications

    I am using tawkto standalone chat window in my android application using webview for customer support. There is a back button on the top left corner which is buggy and of no use. The page simply freezes if I hit that.

    And yes, I know tawkto doesnt have Android API to integrate in apps but I am using this clever way of integrating using webview in app, this gets the job done upto some extent.

    16 votes
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  8. Reports: filter by destination url

    if I have different landing page would be good to have a report url to enter the chat.

    4 votes
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  9. Like / Dislike Spam

    Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons

    6 votes
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  10. Enable tickets created via email to use the "reply-to" address for ticket replies

    I currently have an issue where I'm trying to integrate an online contact form with tawk.to messages/tickets. The form gets sent from a default wordpress email address with the customer's email address passed through as the "reply-to" address. Tawk doesn't detect the reply-to address. Instead, it used the sender address. This makes it impossible to actually reply to tickets because tawk doesn't detect the right reply address.

    41 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there David,

    Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
    We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

    We’re thinking about this but are not sure when development on this will start, though.

  11. Exclude one particular account from receiving offline notifications

    It would be great if we could just exclude one particular account from receiving offline notifications.

    3 votes
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  12. Ability to send a message to all online users

    Ability to send to the online users of the website, a mass-message.

    143 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.

    You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.

    Learn more about triggers here::

    1. Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    2. Advanced Triggers
    https://help.tawk.to/article/advanced-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

    1 vote
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  14. 23 votes
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  15. 2 votes
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  16. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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  17. Make chat window like intercm.io.

    If you make the chat window like intercom.io it will be a great product to use.

    6 votes
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  18. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
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  19. geographic filter for local businesses

    I run a local business and I would like to have a filter that allows me to chat with users on my website from my own area.

    For businesses with several local branches in different places in the country, it would be good to have this geopraphic filter for each Team member.

    5 votes
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  20. Allow HTML in triggers

    Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.

    45 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    This is Sienna from tawk.to. Thank you for reaching out.  


    We currently do not have an HTML option for Trigger messages.


    You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.


    Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards  


    Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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