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386 results found

  1. Allow different agents to engage chats from same PC

    In my business / shop we have 3 PCs all with Tawk set up and we have 3 agents(members of staff) and we are moving around a lot during the day and this results in us going on different PCs. So it would be nice when we engage a customer we have a drop down of agents to start the conversation with.

    3 votes
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    Hi!
    We won’t be able to change that, but you can use browser incognito mode to open dashboard from different agent account or use several browser clients.

  2. Access Dashboard via API

    The Idea here is that we can access all the dashboard data using REST apis so that the user does not need to have 2 logins. one for main site and other to access the dashboard. Also we can show all the user information within a custom site and customers can have a better feel of this.

    1 vote
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    Hi there dear tawker,

    Even though we see the benefit what it can give you, we don’t have any plans on making the dashboard data available outside tawk.to.

    Hope this answers your request.

  3. e-mail notification/alert feature

    I would suggest to add an e-mail notification/alert feature.
    Basically, when a user starts a conversation/chat on my website I receive an alert e-mail so can login in my twak.to account and be able to answer.
    This way I can be notified altough I am not logged in in my account at thet specific moment when the user writes.

    1 vote
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    1 comment  ·  Admin →
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    Hi Paolo,

    If you are not online, we show the email option but don’t say that there are Agents online when there are not. As this is live answering, it’s not live, if you are not online, right? :)

  4. enable the ability to attach documents and guides to snippets for better pre-determined responses.

    enable the ability to attach documents and guides to snippets for better pre-determined responses. "heres your answer.. And here's a guide to help you" - which forwards the attachment.

    1 vote
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    Hi there Simon,

    Thank you for the idea. We are currently not planning on allowing files to be sent via shortcuts but you can link to anywhere you’d like using the shortcuts.

    Hope this helps.

  5. Custom trigger seconds

    Custom trigger seconds, yeah you can select 10,15 secounds... but i want 1-2 5-7 secounds to set ... and put 2 triggers one on 5 secounds one on 7 secounds

    3 votes
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    1 comment  ·  Admin →
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    Hi there Alexei,

    Thank you for the idea.
    The reason why we are not allowing lower trigger seconds, is because we don’t want for people to be able to spam their Visitors because that annoys them.

    Hope this answers your request.

  6. Foul word limits

    Putting foul word limits on the textboxes in pre-form features. Thank you
    Since this is an internationally used freeware, giving the right to the dashboard admins to input the words that they think are foul.
    e.g Stupid is converted into ****** . Thank you Tawk.To
    We Love Your Work

    1 vote
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    declined  ·  0 comments  ·  Admin →
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  7. Is it possible to add a feature of getting an indication when the person has navigated to another tab or application?

    There is an indication when the person has navigated from the website. But it would be great if we can monitor, if the person has navigated into another tab, browser, application.

    6 votes
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  8. Thanks message

    At the prechat form when someone leave a name and email, and click send. A thanks customizable message should appear. Thanks in advance

    1 vote
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    1 comment  ·  Admin →
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    Hi there Desiree,

    The prechat form is for collecting information about the Visitor and it forwards to a live Agent which can answer any questions.
    The offline form is meant to do what you imply and we will be updating it soon!

    Hope this answers your request!

  9. Ability to get the chat content on the onChatEnded event

    onChatEnded have the ability to get the chat contents to log into a third-party CRM system for reference

    1 vote
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  10. Windows App to integrate with Microsoft Outlook Status

    When using Outlook or Skype for business - the software should pick up the status of available, away, busy or offline

    3 votes
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  11. 1 vote
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    Hi there dear tawker,

    Only Agents can see Visitor country flags which is useful information. Visitors DO NOT see the country you are from.

    Hope this clears things up for you!

  12. Hello, Can I customize the bobble position in the website page

    Hello, I moved from Live chat with www.chatstack.com to tawk, it was giving along with the script an icon it shows that the agent offline "OFF" or online "ON" and it is a button when customer click on it, it will pop up the conversation at the bottom, I know the chat widget is showing that but also I need a noticeable button that I can place it anywhere at the page

    Thank you

    1 vote
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    Hi there Khalil,

    Thank you for the suggestion. We already offer different widget positioning for the widget already but we will not be offering the ability to add it to anywhere on the page in the near future.

  13. 1 vote
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    Hi there dear tawker,

    You can rename Visitors while you are chatting and in the Messaging section but we cannot 100% accurately detect if the returning Visitor is the same as some previous Visitor.

  14. Drop down in monitoring

    when i select the chat and put the welcome note. then i ll go back to monitoring there i have to select drop down option for already served visitors Means i want to view only active visitors. But every time i have to do manually can its make automatic that once i select to view the active visitors even im clicking monitoring.

    1 vote
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  15. 1 vote
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    Hi there dear tawker,

    When we will update desktop apps, we will add unanswered conversations to the icon instead of active visitors as those can be seen in the Monitoring section.
    Hope this answers your request.

  16. i want to use this for my business however, i need the API to be flexible enough to be only Enabled for certain groups/users within my web

    i want to use this for my business however, i need the API to be flexible enough to be only Enabled for certain groups/users within my website. Is that possible at all? Specially for codeigniter PHP. Can u email me if this is already possible please?

    1 vote
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    Hi there dear tawker,

    What sort of user types are you looking for?
    Please contact our Support, they will help figure out how to implement the Widget.

    Hope this helps!

  17. 1 vote
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    Hi there dear tawker,

    You can use our existing API or embed code to add the widget to your site. We are not planning to do togetherjs integration.

    Thank you for the suggestion!

  18. provide the validation for phone number,email,extra

    provide the validation for phone number,email,extra

    1 vote
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    Hi there dear tawker,

    As our product is used world wide, phone number validation will not be feasible but e-mail validation already exists.

    Hope this answers your request.

  19. Internal only agent

    We would like to have a new category of agent.

    Admin
    Agent
    Internal - we would use this for our developer who would never speak directly to a customer. We would speak to them via the agent chat and if possible an internal agent chat widget

    3 votes
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    Hi there Paul,

    We don’t really have any specific developer Agents but the developer can be an Agent and not message anyone. Also, can disable sound notifications and trigger invisible to be seen as offline.

    Hope this helps!

  20. Display company name

    Customers name is logged(cached) against their IP, this is great but ideally we would have their company name logged there aswell so we can easily identify who is visiting out site or who it chatting.

    We set up the pre-chat form to take a username and a company name, which displays at the top of the very first chat. Thats fine but for returning customers all we see is the user name. To see the company name we have to scroll right up through chat history.

    We'd like it to appear in the monitoring page and on the right hand…

    3 votes
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    1 comment  ·  Admin →
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