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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Link wordpress user logged in and display their name in the tawk dashboard

    It would be great to have users registered on wordpress website that browse the website to be displayed into the tawk dashboard with their name and other information taken from wordpress...

    36 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Open chat through button with predeffined message

    Imagine that you have call to action section on your website with button saying "I want to know more about XYZ". Visitor clicks this button and it opens chat and in the visitor's message would be predeffined text, something like "Hello, can you tell me more about XYZ?" so customer can only press enter and start conversation with us.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. email followup

    It would be cool if we could send an automated followup email after a chat. For example, send an email 3 days after a closed chat, asking if the visitor needs any more assistance with what was discussed in the chat and keep a conversation going.

    25 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. HTTP2

    We use HSTS, essentially HTTPS everywhere, and HTTP2. HTTP2 is much more efficient than HTTP1.1, and should take a load off everyone's server.

    3 votes
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  5. Refresh Stats without switching tabs

    On the desktop app, your visitor stats up on the top right will only update if you switch to another tab. Such as monitoring then switch back to the dashboard tab.

    Can it be modified so that the stats live update without having so switch tabs. It can be a bit of a pain having to keep switching tabs to see how many visitors there have been.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Trigger welcomes customer come back with their name

    "Welcome XXX come back, may i help you ?"

    This is my suggestion that Trigger could recognize customer's name and say hello with them. Then, they can surprise, feel comfortable, happy and appreciate us.

    6 votes
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  7. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    453 votes
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    32 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Voice Notification For Users

    Please add different adjustable voice notification selection for the visitors to striking

    1 vote
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  9. SMS alert if chat goes unanswered for X amount of time.

    Would be a great feature if we could get a SMS feature that would alert selected admins when a started chat isn't answered in "X" amount of time.

    26 votes
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  10. form popout window

    I hope I can change 'Start Chat' with 'Send'. I use it for reservation forms

    1 vote
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  11. Tickets only visible to assigned department's agents

    When you assign a ticket to a particular department, only agents from that particular department will be able to see the ticket in the Messaging section.

    Admins will still be able to see all tickets from all departments

    21 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  12. provide ability to show or NOT show tawk.to chat option on pages whose urls match/contain text.

    Hi-
    The specific use case I have is I am using a drupal website and I don't want the chat option to show up on the admin pages when I am working in the admin section of the site. So if there was a an option to NOT show tawk.to chat invite on pages whose URL contained /admin/ that would be great. And then I realized the ability show ONLY on pages that matched certain url strings would be good too. Thanks. Michael

    7 votes
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  13. I would like an extension for AbanteCart please.

    I would like an extension for AbanteCart please.

    1 vote
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  14. Unblock your services for Iran

    Hi, I have used your service, but most of our visitors are from Iran. because of this fact that all sanctions against Iran vanished. we would be thankful if you also unblock your services for Iranian visitors...

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawker,

    As we are hosted on Google servers, we have to abide by their rules. Currently we won’t be able to provide our services until the ban is lifted. ):

  15. Categorize chats and get statistics

    After the agents finishes a chat session, he or she could tag the conversation like: sales, support, visitor, etc. And then generate statics by tag.

    12 votes
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  16. Access to the client's cart and info about the products

    Hi,

    Lot's of times when we talk with the clients through the chat, we like to know what they have in the cart in order to help them. If possible, it would be great to have this feature, like Hubtalk for Prestashop has. This helps us to be more efficient with the client. Including the stock for each product woudl be great too, but is simple if you take a look at HubTalk.

    Best regards and congratulations for your app! It's great!

    10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Send Message To Agent

    I have installed this application in my website. Now I wanted to send message to agent programattically that when new order in my website is placed then a message to the agent will be sent that "a new order is placed".
    Is there any api so i can integrate it in my website ?

    7 votes
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    Hi there dear tawker,

    We are planning on expanding our current integration to support viewing logged in customer carts through the widget. But we are not quite there yet.

    Thank you for the suggestion!

  18. 3 votes
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  19. 1 vote
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  20. Prefill email address in chat form

    Our website where we have included the chat has log in option. So if a user is already logged in, I want a way I can pass the user's email to chat widget, so that my agents will automatically see the customer's email and know who is he

    24 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Anuj,

    What platform you use for your website? For the email option to work, the Widget has to be integrated with that specific platform.

    We already have a few integrations and are working on updating them.

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