reCAPTCHA integration

Add a totalized statistics between 2 dates.

If an agent has served a chat and that chat has been ended, then a condition is needed to NOT fire a trigger.

Example: Customer initiates chat and is served by agent. Customer ends chat and proceeds to checkout page where a trigger is set to ask if they need help if on that page for 2+ minutes. Trigger should not fire because the agent just talked to them. Asking if they need help just after you served them is annoying and looks bad.

use the Javascript API to get/set notes for the user

Different Sound Alerts for different websites. I have just added a new website and I would love it if you could have different sound alerts for different website. A quicker fix would be to disable sounds for certain websites.

Set scheduler for whole country: example scheduler tawk work from monday to friday 9am 6pm for all Italy, not specific city.

I would love to be able to customize the way that links work in the Shortcuts. Being able to insert a proper <a href="..."> style link would allow us to work in our sales funnel flow much easier.

Add Total Count of Visitors per Month Options in Dashboard

http://screencast.com/t/YmApr8Kx0ooX
http://screencast.com/t/XhjUQPvTDawJ

Under the advance trigger you can add several messages at a time with a wait time, if the time length could be increased to days please.

As want to deliver education on product each new day the client signs in.

Actually, we have to manage each site separatly. A good thing is to be able to select an agent team and assign him/her to multiple site on couple click. (Check box per exemple)

For example, if the scheduler is set to offline from 6pm, it would be great to have the option to disable sound notifications as well. At the moment, my chats are set offline after hours but my home computer keeps ringing when offline messages are received. This means I have to set the scheduler to go offline at 6pm, but I have to also manually disable sound after hours, or exit the program to avoid hearing sounds every time somebody posts an offline message... :)

In the page trigger, allow for comma separated links so groups of pages can have the same trigger

timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

Be able to change the rollover colour of the submit button when in offline mode to match branding

It would be great if the OS X dock icon would display a badge showing the number of open chats and open tickets.

It would be great to be able to keep record of all chats on a dashboard so the sales team can see the conversion rate!

Sometimes we need to email the chat transcript to visitors for their own reference. While for emailing chat internally within company, it is okay to have navigation history(User navigated to page X), for sending out emails to the customer this history in the chat is not appropriate.

Would be great if there was a drop down, where we could select if the email was meant for internal communication or external customer. In latter scenario, the chat transcript sent would not have the navigation history, but only the messages.

API for retrieving the scheduled online times for each day. This makes it possible to generate a page which shows the customers / visitors when the chat operators will be there to chat with.

A trigger for someone about to shut down the page without passing the succes checkout page, which says 'Not found what you are looking for? How may I help you?'