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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. reCAPTCHA integration

    reCAPTCHA integration

    152 votes
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    24 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have a reCAPTCHA or spam filter option for our chat widget.

    Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site.

    Helpful link: https://help.tawk.to/article/banning-a-visitor

    We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Totalized Statistics

    Add a totalized statistics between 2 dates.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Trigger Condition To Detect Previous Chat and Not Fire Trigger

    If an agent has served a chat and that chat has been ended, then a condition is needed to NOT fire a trigger.

    Example: Customer initiates chat and is served by agent. Customer ends chat and proceeds to checkout page where a trigger is set to ask if they need help if on that page for 2+ minutes. Trigger should not fire because the agent just talked to them. Asking if they need help just after you served them is annoying and looks bad.

    7 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. edit + get notes via API

    use the Javascript API to get/set notes for the user

    11 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Different Alerts for different websites

    Different Sound Alerts for different websites. I have just added a new website and I would love it if you could have different sound alerts for different website. A quicker fix would be to disable sounds for certain websites.

    17 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Scheduler for whole country

    Set scheduler for whole country: example scheduler tawk work from monday to friday 9am 6pm for all Italy, not specific city.

    18 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  7. WYSIWYG for Shortcuts

    I would love to be able to customize the way that links work in the Shortcuts. Being able to insert a proper <a href="..."> style link would allow us to work in our sales funnel flow much easier.

    57 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, our Shortcuts feature only supports plain text format.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  8. Add Total Count of Visitors per Month Options in Dashboard

    Add Total Count of Visitors per Month Options in Dashboard

    3 votes
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  9. UI changes for many concurrent chats needed

    When many people are chatting concurrently it is too hard to manage under current layout. The 'Messaging' screen would almost work, but it does not show real time users and status. If I could use a slim list like that and collapse all the left hand column I could easily see many chats and if any were waiting on responses. Then, rather than covering that screen when selecting a chat, have a single box on the right that reflects the selected chat, while allowing me to monitor the list. We get 20+ people chatting us during web events and it…

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Increase the length of times on spacing messages out

    http://screencast.com/t/YmApr8Kx0ooX
    http://screencast.com/t/XhjUQPvTDawJ

    Under the advance trigger you can add several messages at a time with a wait time, if the time length could be increased to days please.

    As want to deliver education on product each new day the client signs in.

    1 vote
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  11. Best agent management

    Actually, we have to manage each site separatly. A good thing is to be able to select an agent team and assign him/her to multiple site on couple click. (Check box per exemple)

    12 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Automaticaly disable sound when scheduler is set to offline.

    For example, if the scheduler is set to offline from 6pm, it would be great to have the option to disable sound notifications as well. At the moment, my chats are set offline after hours but my home computer keeps ringing when offline messages are received. This means I have to set the scheduler to go offline at 6pm, but I have to also manually disable sound after hours, or exit the program to avoid hearing sounds every time somebody posts an offline message... :)

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Multiple page triggers.

    In the page trigger, allow for comma separated links so groups of pages can have the same trigger

    11 votes
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  14. timestamp

    timestamp any notes made on a chat so that it is clear who has made which notes and you have a clear history. this will help build up a profile for that person for the next analyst to read.

    1 vote
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  15. Customize the roll-over color for the offline submit button

    Be able to change the rollover colour of the submit button when in offline mode to match branding

    12 votes
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  16. OS X Dock Icon Badge

    It would be great if the OS X dock icon would display a badge showing the number of open chats and open tickets.

    27 votes
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    under review  ·  2 comments  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →

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  17. See the ratio chat-New client

    It would be great to be able to keep record of all chats on a dashboard so the sales team can see the conversion rate!

    1 vote
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  18. Remove navigation history for chat transcript email for customers

    Sometimes we need to email the chat transcript to visitors for their own reference. While for emailing chat internally within company, it is okay to have navigation history(User navigated to page X), for sending out emails to the customer this history in the chat is not appropriate.

    Would be great if there was a drop down, where we could select if the email was meant for internal communication or external customer. In latter scenario, the chat transcript sent would not have the navigation history, but only the messages.

    6 votes
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  19. Make Scheduler API Retrievable

    API for retrieving the scheduled online times for each day. This makes it possible to generate a page which shows the customers / visitors when the chat operators will be there to chat with.

    6 votes
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  20. Trigger on visitor leaving page

    A trigger for someone about to shut down the page without passing the succes checkout page, which says 'Not found what you are looking for? How may I help you?'

    12 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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