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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Customise the chat widget back end

    Customise the chat widget back end so instead of it pulling in the first letter of the widget name - i can use a logo... This will make it very easy for my chat agents to identify from which website they are being talked to from

    48 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    When you first create a property, the default property image includes the first letter of the property name with a random background color.

    To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo

    Helpful link: https://help.tawk.to/article/how-to-change-your-property-image

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  2. Chance the Button Messages

    It would be great if you could change the message on the button

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Invite existing agents to be added to new site

    After adding a new site, when inviting agents, display the existing agents in a list which checkboxes, so we can easily add them, or add all of them.
    The current process of adding each agent again by sending an email one at a time is time consuming and seems unnecessary when they are already in the system.

    22 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Email Address field and Browser control option.

    Hello, I request you to think about two features in order to make tawk.to chat widget more efficient.

    1. If visitors could initiate the chat without having to fill in their email, name etc and after initiating the chat, all the mandatory fields set by admin will popup inside the chat box and ask users to update them. It will allow users to start the chat without worrying about giving their information, and once they get into a conversation, they will like to stay updated by providing their email address. You can see this feature at intercom.io.

    Please let me know,…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Per Page/Site: Show/hide toggle for for Messages Inbox

    In the "new" messaging environment there is a ticketing system, which is great!! btw.

    But we have 3 pages and 2 sites. We only want to show the "sites" in the messaging environment and not the pages.. it makes the app look 'messy'

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Anchor Text for URL Link

    Allow to turn a text into a link, instead of posting a full URL. This would specifically be applied in the Triggers. The long URLs are not being clicked on.

    32 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  7. automatically email can add as many you can

    we can put as many email or several agent or several department, or manual/specific email with using semicolon ";" or comma"," on outgoing email page in field "automatically email"

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  8. enabling shortcuts in the middle of a sentence

    I was surprised to see that is not possible to use of shortcuts is the middle of a sentence. So you can't use the SC to write something like: "please visit this page: /(something)......."
    Some would say that you can put all the sentence in a shortcut already, but in my case it's not so easy because every client has different needs, therefore I cannot pre-set all the possible answers.

    Would it be difficult to fix this?
    Thanks

    58 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Agata

    Thank you for choosing tawk.to and for sharing your question here.

    Our forward slash (/) feature for Shortcuts can only be used at the start of a message at this time.

    We currently do not have the function to insert Shortcuts in the middle of the conversation.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  9. fix the widget for IE

    where user shows as being active on site but when msg is sent nothing pops up on the user/browser end

    3 votes
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  10. 1 vote
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    1 comment  ·  Mac app  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Determine tablet for "hide in mobile"

    We need set to be able to set breakpoints instead of "hide in mobile" option to determine if chat should show or not. Modern tablets have excellent viewports, just as good as the desktop, but is disabled when "hide in mobile". It shouldn't be this way.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Need Padding Option In Title Text

    I noticed that there is no way to adjust the padding around the minimized button title text. Please add a padding option.

    9 votes
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  13. 2 votes
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  14. Admin Feature to Change Status of Other Admins/Agents

    Allow admins to change the status of other admins/agents.

    Preferably it would have the same options as if you were changing it for yourself (both the 'Online', 'Away' and 'Invisible' options and the 'Accept chats from' toggles), but changeable for other admins/agents.
    An option on the Manage Agents page to 'Allow admin status change' would also be useful.

    We've had users start livechats countless times when none of our admins/agents were online and one of them forgot to change their status. The user would expect for someone to join as it says 'Online'.
    This can be quite damaging to a…

    66 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ultan

    Thank you for choosing tawk.to and for sharing your challenge here.

    We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..

    The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.

    Example:

    Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…

  15. create a group chat

    I'd love to see Tawk.to create a group chat option that also includes a chat history and the same features seen in the 1 to 1 chat. I'd happily pay for this option.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Fix bug that randomly and unexpectedly closes the desktop application

    For myself and other employees, we've noticed the desktop software often closes completely and randomly. If someone else doesn't have the chat open with the client, they are also lost.

    13 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Kali,

    Thank you for your feedback.
    Could you please provide more information about your setup?
    Which OS are you using?
    Which version of the desktop app are you using?
    What are the steps you took before the app crashed?

    Thank you!

  17. Ability to Search messages from "All Sites", not just selecting one from the list

    Ability to search all messages recieved from X date to Y date, rather than just messages from site Z

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Set time for automatic ending of a chat

    I think after a set amount of time a visitor does not reply (you can set the time) it should allow for the chat to be automatically ended, with some sort of message just before it ends like "Thank you for chatting, due to no reply the chat has been ended but feel free to open it up again if you need more assistance" But this message should be customizable.

    31 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Vertical align middle center pre chat form text

    For some reason, the "pre chat" form doesn't allow blank lines. Naturally, the first line looks crowded with the input fields. Email for example if clustered. Just visit: http://imgur.com/oNAG0Rx

    The "when online" content editor allows me to add blank lines (the return key) to create the desired effect.

    5 votes
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  20. 6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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