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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. No image or name on the top bar, on chat window while on mobile

    No image or name on the top bar, on chat window while on mobile that happens on iOS ( iPhone X, 7 , 8 , XS iPad ) android (Galaxy S8, Motorola One) also the intro key to send the message is very tiny and the window jumps up and down. here is a link of a video of the bug I'm talking about https://youtu.be/UJ30MFtlCzc

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Sorry, checked on the normal browser – there it’s ok.

    Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!

  2. Select from contact list when creating a ticket

    Hiya - when creating a ticket ... can you add an option to select from a previous contact it would save having to manually copy and paste the email address across.

    Here's where I mean:

    http://media.ojedigital.com/682e66e02a23

    Cheers

    7 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Displaying number of messages for easy identification of active chats.

    We only get red border when visitors have replied. If we display number of messages exchanged in the chats of "chats" tab then it will easy to identify the active chat even we have lost it in large number of active chats.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    155 votes
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    under review  ·  7 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Internal ticket feature

    It would be great if we can issue a ticket to internal departments, not to clients
    Ex, support agent receive the enquiry and issue the ticket to Account department, not to the client. Account team can reply to them.

    41 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

  7. Make an API.ai chatbot integration with Tawk.to

    It will be great if you make an API integration with API.ai chatbot with Tawk.to
    You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

    242 votes
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    20 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API integration with API.ai chatbot.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. add small logo where "Powered by tawk.to" is.

    Would like to add small logo where "Powered by tawk.to" text sits after purchasing branding add-on

    4 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Artificial Intelligence Bot

    Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

    600 votes
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    36 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. add telegram.org integrations

    Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

    171 votes
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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration with Telegram.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Ability to disable an agent going into IDLE

    We talk daily with more then 5 visitors on our website. Our talks, involve more than 6 hours of chatting. At some point the agent or the visitor might take a break or not say anything for a long period of time. It would be great if we could disable the IDLE feature because that is causing our chats to be interrupted and we as agents sometime can not rejoin the chats if the visitor isn't paying attention to the chat widget.

    34 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Agent Spell Checker - Partner with Grammarly

    A welcome feature would be a spell checker on the desktop version. A great company like Grammarly will be a perfect choice to partner with.

    84 votes
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    under review  ·  4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Number of monitoring people is incorrect

    Number of monitoring people (in parentheses after monitoring text) is incorrect in browser dashboard.

    In shows 6 people but when i click on monitoring, there is only one.
    I have no filter, also I am online so idk...

    19 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Return transcript and user object on the chat end

    Please add a new event to return transcript and user object over JavaScript API when the chat is over.

    21 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Display trigger on mobile and tablet not only in fullscreen mode.

    The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.

    30 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a rule for triggers to stop them from running based on device type

    Add a rule for triggers to stop them from running based on device type, as the automated messages on mobile disturb browsing by opening a new tab in the mobile browser. It would be desirable to exclude triggers from running on mobiles, at least for some situations such as early navigation on the website.

    20 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow to go invisible with active chats

    I want to set myself as invisible so I can leave after finishing up the current active chats.

    Scheduler is not a solution for us as we have different shifts and so no fix Schedule to setup

    17 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Closing chat message annoying

    When a customer ends the chat there is a message saying that do you want to end the chat is annoying. Once customer click end chat, it means he or she want to end, still asking them is really annoying them. Please remove it.

    54 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

  19. Minimize the chat window, without ending the chat

    I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

    224 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.

    For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.

    You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.

    Check this image for reference: https://prnt.sc/us30hh

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

  20. Let only the administrator see what everybody is chatting, not the entire sales team.

    I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

    88 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an option for hiding chats from other agents or departments.

    All chats can be viewed by all members of a property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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