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386 results found

  1. custom support email for free

    Please give the custom support email option for free. This will help our customers aswell to know the mail is received from the correct team/website.

    Without this option, we cannot bring trust to our emails... Please do add this feature to the free plan.

    46 votes
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  2. Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of

    When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?

    1 vote
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    Hi!
    If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.

    Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.

  3. add the ability to receive an email notification one minute after a missed chat

    Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.

    1 vote
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    Hi!
    Unfortunately it won’t be possible technically.

    You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.

    Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)

  4. Better ip geolocation implementation.

    I noticed the location of a coworker whos IP is known by me is 80 km off. I think we can use a fix here.

    Thanks,

    Ton

    1 vote
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  5. show the agent left the conversation

    show that the agent has left the conversation because the client thinks he is still in conversation with the agent when the agent leaves.

    3 votes
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    Hi!
    This feature was available in tawk.to, but later it was removed by requests of users.
    Agent can create shortcut with text like “Thanks for the chat. Have a nice day!” and use it when the conversation reached its end.

  6. When client clicks "x" finalize the conversation and do not minimize.

    When client clicks "x" finalize the conversation and do not minimize.

    3 votes
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    Hi!
    This feature was available before, but was removed by requests of tawk.to users. Cause visitors often ended conversations before it should.

  7. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

    1 vote
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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

  8. 1 vote
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    declined  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Increase Security Around Messages Identity

    How do you know the people talking are who they say they are? If someone knew their email they could pose as them.

    1 vote
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    Hi!
    At the moment we do not have plans to create something like sign in form (with password) in widget.

    For security reasons you can have conversation via email or social network, so fake visitor won’t have chance to see sensitive information.

  10. Instead of Linking to an IP Address Link to an Email

    If you could link each person to an email address it means you get a full histiry of the conversations / tickets - its lost when the IP address changes of that person.

    3 votes
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  11. Missed chat when visitor close.

    If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
    The sugestion would be a minimum time to be considered a missed chat (15-30s)

    3 votes
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    Good morning!
    We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
    You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.

  12. I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa

    I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks

    1 vote
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  13. Smartphone lights up when another agent takes a chat.

    Notifications for iOS seem to be bugged.
    The phone (iPhone 7 and iPhone X) will light up without showing a notification when another agent takes a chat.

    This does seem to be a bug related to the way tawk.to sends out iOS notifications.

    3 votes
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    Good day to you!
    When visitor started a chat, we send :chat request: notification on apps.
    If you from other device or other agent joins the chat, we remove “chat request” notification, since chat is already taken and we should not distract user. If such situation happened quickly, then of course you can notice that phone was awake.
    If we would show “chat taken” it will be a mess in notifications bar, what no one will want.

  14. Allow admins to view email IDs of agents even after they accept the invite . . .

    Allow admins to view email IDs of agents even after they accept the invite . . .

    1 vote
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  15. Show name of agent inline of chat when joining or leaving

    Show name of agent inline of chat when joining or leaving

    4 votes
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  16. single sign on for visitor on use email

    single sign on for visitor on use email (Use chat history together when using the same email.)

    1 vote
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    Hi!
    Until we can detect that it’s the same visitor he will be treated as same.

    In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.

    The registration through widget is not in our plans at the moment.

  17. let chat transcript being sent out when chat is in progress...

    ... instead of being sent out only when chat is closed.
    Or at least, let the client know that the transcript will be sent out on chat closure. A bit of rephrasing the "send" button by something else...
    At the moment this is confusing, as nothing is sent when an email address is typed in, in the transcript section, even if the "send" button is pressed.
    Thanks for your help.

    1 vote
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  18. 1 vote
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    Hi!
    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

  19. Reduce the price for branding removal

    Also, I believe the Brand removing feature is expensive for a monthly service at that cost.

    I am chatting to you from Nigeria and i can definitely and confidently tell you that All SMEs and startups use tawk.to

    3 votes
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    Tawk.to is completely free for you to use, or just $9/month paid annually if you would like to remove our branding.

    The pricing is fair, and if anything, incredibly under-priced compared to any comparable software in the market.

  20. Make the app run in the background longer and notify us

    Enable the smartphone app to stay logged in in the background and give us notifications when a client starts a chat and also when the app session expires so that we can log back in. It would be nice if it stayed on at least a couple of hours, like 12. Thanks and keep up the good work!

    5 votes
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    Hi!
    Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
    The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon).

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