Please give us the option to transfer the chat to another agent1,401 votes
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.1,338 votes
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers1,012 votes
This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.989 votes
if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )988 votes
The current embed widget doesn't work well for all website themes. It would be great if you offered several different styles of embed widgets or allowed full CSS customization.912 votes
Hi dear tawkers,
It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.
Will keep you updated!
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.916 votes
it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message756 votes
This is a good idea!
Thank you for the feedback!
Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)710 votes
Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.
So you can create a text which fits exactly to your company. That means:
- Please type your reply above this line -
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #.
It would be better If you could decide by yourself what text you are using691 votes
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.670 votes
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.
With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.549 votes
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.512 votes
It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.471 votes
Thank you for the idea.
We are thinking about this option. In the mean time, check out our currently launched Reporting section. More information here: https://www.tawk.to/updates/new-feature-reporting/
Hope this helps!
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.
Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.467 votes
We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.
I'd like to filter them out.
I'd suggest to filter them out either
- by using the IP address (which is proably the easiest)
- by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)451 votes
Thank you for the suggestion.
Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
To ban by IP, please go to Admin – Ban List – click Ban IP button.
What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.441 votes
It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile424 votes
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!417 votes
Please considerate integrates with whatsapp business and facebook messaging! Thats very important!405 votes
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