Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. To export all your user data and chat history into csv files

    Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

    904 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  113 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Automatically change status to away when inactive

    if i am in the admin panel, and i am online. but i walk away from my desk i would like my status to auto change to offline or away when there is no activity for 30 minutes ( or a set amount of time )

    880 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  83 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rate agent on chat end

    Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.

    Maybe include stars, single and message input fields.

    801 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  68 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Filter out own people (by IP or name) from monitoring

    We have a lot of people in our company that use the website while building new features. I see all of these on the monitoring board which is noise when I want to see the real visitors.

    I'd like to filter them out.

    I'd suggest to filter them out either
    - by using the IP address (which is proably the easiest)
    or
    - by name (everyone needs to enter a name and then I add them to a group 'own people' and then they are filtered out)

    402 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    66 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

  5. Multiple languages to choose for chatting

    allow users to select different language for chatting

    365 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  36 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. "Seen" function

    It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message

    341 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mobile and Desktop widget independent positioning

    It was nice if it were possible for example to have the chat widget in the bottom on the desktop, and for example on the right side on the mobile

    339 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  82 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Agent Login Tracking

    It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!

    333 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    65 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Artificial Intelligence Bot

    Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.

    331 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  25 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    291 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ask customer for email / name while chatting. Pre-chat form in chat

    It would be nice to have a input box drop into the chat window, as the chatting is going, asking for the users name / mail, and it would fill out the name and email in the dashboard. it could be an option under pre-chat form called "while-in-chat form" or something like that :)

    263 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  28 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-
    ##- Please type your reply above this line -##

    This is confusing to non-english speakers.

    253 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    31 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    245 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    15 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    224 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  15. Visitor history

    To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.

    220 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    47 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

  16. Agent permissions

    Add permissions so that agent couldnt ban / ignore the user. And that the "Admins" could sellect the permissions for them :)

    Ideas from comments:
    - Option to choose if Agent should get offline messages or not;
    - Option for unbanning people by agents;
    - Who can only see reports for a particular website;
    - Who can and can't see the analytics;
    - Who can whisper;
    - Who can edit global shortcuts;
    - Disable "+Add" property;
    - Forbid users to rename/create aliases;
    - Another agent shouldn't see other agent conversations;
    - Select countries to which agent is restricted to answer…

    194 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    51 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are currently planning on developing granular permissions that will solve this problem.

    Hope this will be solved in the near future.

  17. Ability to send a message to all online users

    Ability to send to the online users of the website, a mass-message.

    132 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Dark Theme

    Hi everyone,

    My suggestion is the dark theme for the main panel, large companies like YouTube (Google), Twitter or Twitch accept this theme!

    This color is great because it does not force your eyesight.

    Vote em mim por um Tawk.to melhor #BR #TAWK.TO

    131 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Agents restrictions based on IP/Network/Country

    Other chat software are using it, NO matter you cost for it, business clients can pay for it.
    They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
    As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
    Business clients like to show their agents are from origin country.

    This feature is available in other software, why not you introduce it and its very quick to develop as well.

    130 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a public facing knowledge base

    It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

    Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

    Custom headers/footers and navigation would help with the experience.

    Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

    127 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    23 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 39 40
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base