Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Customize tickets emails
Could be great to add our own logo on the tickets emails + a signature.
862 votes -
Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....
it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message
765 votesHi Jay,
This is a good idea!
Thank you for the feedback!
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Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
695 votes -
Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.
471 votes -
Enable users to change font type and size on the chat Widget
It would be cool to be able to change the font type and size on the chat Widget. Sometimes I want the widget to look smaller. I can change the size of the dimensions in the "Widget Appearance", but the "Minimized Height" can't be less than 40 at the moment.
385 votes -
Manually End Chat
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
Thanks!
348 votes -
Provide an option to change the Client Notification Sound
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc
310 votesHi Akhil,
Good idea. we will keep this in mind when we revisit notifications!
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Webhook: Transcript of chat
I see from a recent post that webhooks are now available within the dashboard - this is fantastic.
Is it possible to post the transcript of the chat to the webhook once the chat has finished?
Thanks
241 votes -
Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
224 votes -
Customize the widget icon
Make a chenge to let us customize our widget icon from clouds to anything we need.
I need to change it to look like a delivery guy for example.
224 votes -
Ability to turn off dynamic title
On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.
195 votes -
Customize widget colors, bubble for online/offline status
The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
I would like the widget icon/color to be red instead of green when the chat is in offline status.The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.191 votesHi!
Thank you for the suggestion!We plan on implementing such customization on next widget upgrade, after we implement new widget design.
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Show chat and notification only to agents of selected department
Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.
183 votes -
Dynamic language change through API
It would be great to add dynamic language change. For example when a visitor changes page language from english to german, the widget language changes accordingly.
182 votes -
Mobile widget icon size and position
I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.
181 votes -
An option to disable 'Email Transcripts' for visitors
Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.
178 votes -
Chat Bot
Add the Chat Bot feature
171 votes -
Modern Chat Window
Would it be possible to have a more modern chat window design like Live Chat like Some demo
https://i.imgur.com/PC5q8ti.png
https://i.imgur.com/5962niu.png152 votes -
Add static ID or Class to Iframes
To make changes to Tawk.to App stuff you have to access the Iframes document object model.
Its not too hard but for convience it would be nice if each iframe had a static ID or Class.
Atm everytime you refresh the page the id's refresh to a new unique one.
And they dont have an actuall class.
155 votes -
Margin, offset for chat position
allow admin to add margin to the window chat so it won't cover anything
138 votes
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