it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

So you can create a text which fits exactly to your company. That means:

- Please type your reply above this line -

Hi
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #.

It would be better If you could decide by yourself what text you are using

When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.

Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.

I need to be able to end this chat so that I get the transcript. This would be VERY helpful!

Thanks!

Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc

I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

Is it possible to post the transcript of the chat to the webhook once the chat has finished?

Thanks

I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

It would be cool to be able to change the font type and size on the chat Widget. Sometimes I want the widget to look smaller. I can change the size of the dimensions in the "Widget Appearance", but the "Minimized Height" can't be less than 40 at the moment.

The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
I would like the widget icon/color to be red instead of green when the chat is in offline status.

The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

It would be great to add dynamic language change. For example when a visitor changes page language from english to german, the widget language changes accordingly.

Hi everyone, Please Please Please VOTE UP

The really bad font in Persian or Arabic and all middle east countries
writing Language.
The default font is very hard to read and very annoying to the eye.
Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.

I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

Would it be possible to have a more modern chat window design like Live Chat like Some demo
https://i.imgur.com/PC5q8ti.png
https://i.imgur.com/5962niu.png

To make changes to Tawk.to App stuff you have to access the Iframes document object model.

Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

Atm everytime you refresh the page the id's refresh to a new unique one.

And they dont have an actuall class.

Add the Chat Bot feature

it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts