it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message756 votes
This is a good idea!
Thank you for the feedback!
Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.
So you can create a text which fits exactly to your company. That means:
- Please type your reply above this line -
Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is #.
It would be better If you could decide by yourself what text you are using691 votes
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.670 votes
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.
Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.467 votes
When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.
I need to be able to end this chat so that I get the transcript. This would be VERY helpful!
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc307 votes
Good idea. we will keep this in mind when we revisit notifications!
I see from a recent post that webhooks are now available within the dashboard - this is fantastic.
Is it possible to post the transcript of the chat to the webhook once the chat has finished?
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed219 votes
It would be cool to be able to change the font type and size on the chat Widget. Sometimes I want the widget to look smaller. I can change the size of the dimensions in the "Widget Appearance", but the "Minimized Height" can't be less than 40 at the moment.195 votes
The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
I would like the widget icon/color to be red instead of green when the chat is in offline status.
The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.191 votes
Thank you for the suggestion!
We plan on implementing such customization on next widget upgrade, after we implement new widget design.
We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we will get back to you."
We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…191 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion!
Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.
We have a request to make “Chat rescuer” trigger with input fields:
But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.
We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.
On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.189 votes
It would be great to add dynamic language change. For example when a visitor changes page language from english to german, the widget language changes accordingly.179 votes
Hi everyone, Please Please Please VOTE UP
The really bad font in Persian or Arabic and all middle east countries
The default font is very hard to read and very annoying to the eye.
Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.173 votes
Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.171 votes
I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.155 votes
To make changes to Tawk.to App stuff you have to access the Iframes document object model.
Its not too hard but for convience it would be nice if each iframe had a static ID or Class.
Atm everytime you refresh the page the id's refresh to a new unique one.
And they dont have an actuall class.146 votes
Add the Chat Bot feature134 votes
it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts128 votes
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