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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

    737 votes
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    59 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. E-mail template or editable mail.

    Please give an opportunity to edit the email context that is sent to the visitors or there may be email templates that can be modified when necessary.

    So you can create a text which fits exactly to your company. That means:

    - Please type your reply above this line -

    Hi
    Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #
    .

    It would be better If you could decide by yourself what text you are using

    634 votes
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    53 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have the avaibility to change GMT timezone for chat transcript email

    When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

    613 votes
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    under review  ·  95 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Desktop Notification configuration

    Desktop notification should be configurable.
    1>Length of time on screen should be adjustable.
    2>Option to keep on screen until answered.
    3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
    4>Re-notify of continuing chat when agent has multiple chats going.

    Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

    449 votes
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    under review  ·  33 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Detect page title change for single page applications, for frameworks like angularjs, emberjs

    When embedding tawk.to into a single page application, as the user navigates between pages, these are not recorded as there is no page load.
    The widget of course remains on the page, which is good, and can be controlled via API. There is no (documented?) way to notify tawk.to that the user navigated to another page in the single page app.

    A simple API call like
    Tawk_API.newUrl("https://whatever.com")
    would allow a single page app to transmit this information to the widget.

    437 votes
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    27 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide an option to change the Client Notification Sound

    Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc

    300 votes
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    33 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Manually End Chat

    When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.

    I need to be able to end this chat so that I get the transcript. This would be VERY helpful!

    Thanks!

    281 votes
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    39 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Minimize the chat window, without ending the chat

    I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

    213 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    188 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  10. Customize widget colors, bubble for online/offline status

    The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
    I would like the widget icon/color to be red instead of green when the chat is in offline status.

    The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
    Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

    181 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enable users to change font type and size on the chat Widget

    It would be cool to be able to change the font type and size on the chat Widget. Sometimes I want the widget to look smaller. I can change the size of the dimensions in the "Widget Appearance", but the "Minimized Height" can't be less than 40 at the moment.

    182 votes
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    26 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    171 votes
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    24 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    159 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dynamic language change through API

    It would be great to add dynamic language change. For example when a visitor changes page language from english to german, the widget language changes accordingly.

    159 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    146 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add static ID or Class to Iframes

    To make changes to Tawk.to App stuff you have to access the Iframes document object model.

    Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

    Atm everytime you refresh the page the id's refresh to a new unique one.

    And they dont have an actuall class.

    143 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    142 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    102 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Direct Chat Link Variables

    On a Direct Chat Link, allow embedded variables in the link so it pre-populates the 'Name' and 'Email Address' fields for example. This would be particularly useful for e-shots.

    100 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Resize the maximized (open) widget on mobile

    Currently, the widget occupies the entire screen for mobile UI. And, the user has to minimise the widget, in order to navigate the site.
    Please see, if it's possible to find a mid-way wherein a user can still chat whilst browsing the site at the same time.
    Thanks....

    99 votes
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    20 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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