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  1. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    837 votes
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    62 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message

    763 votes
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    60 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have the avaibility to change GMT timezone for chat transcript email

    When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

    683 votes
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    under review  ·  105 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Desktop Notification configuration

    Desktop notification should be configurable.
    1>Length of time on screen should be adjustable.
    2>Option to keep on screen until answered.
    3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
    4>Re-notify of continuing chat when agent has multiple chats going.

    Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

    468 votes
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    under review  ·  33 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable users to change font type and size on the chat Widget

    It would be cool to be able to change the font type and size on the chat Widget. Sometimes I want the widget to look smaller. I can change the size of the dimensions in the "Widget Appearance", but the "Minimized Height" can't be less than 40 at the moment.

    382 votes
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    49 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Manually End Chat

    When user has finished chatting, allow the Agent to END the chat for them. I have a user that has been on my site for 2+ hours after finishing their chat, but I still have not received my automatic transcript because the chat is still sitting idle.

    I need to be able to end this chat so that I get the transcript. This would be VERY helpful!

    Thanks!

    348 votes
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    46 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. chatbot feature

    chatbot for whatsapp

    314 votes
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    37 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Provide an option to change the Client Notification Sound

    Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc

    307 votes
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    35 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    235 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Minimize the chat window, without ending the chat

    I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

    224 votes
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    under review  ·  7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customize the widget icon

    Make a chenge to let us customize our widget icon from clouds to anything we need.

    I need to change it to look like a delivery guy for example.

    221 votes
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    46 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    195 votes
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    26 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customize widget colors, bubble for online/offline status

    The color of the chat widget is currently green (or other color chosen in dashboard) whether you are online or not.
    I would like the widget icon/color to be red instead of green when the chat is in offline status.

    The Bubble Chat only appears when the widget is online. We have our Widget on a schedule and would love to have the bubble when the widget is offline too.
    Can bubbles also change the name into " Click Here" in order to remind the visitors that he can leave offline message for us.

    191 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Show chat and notification only to agents of selected department

    Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.

    183 votes
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    20 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dynamic language change through API

    It would be great to add dynamic language change. For example when a visitor changes page language from english to german, the widget language changes accordingly.

    182 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    175 votes
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    19 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. An option to disable 'Email Transcripts' for visitors

    Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

    164 votes
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    22 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    152 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add static ID or Class to Iframes

    To make changes to Tawk.to App stuff you have to access the Iframes document object model.

    Its not too hard but for convience it would be nice if each iframe had a static ID or Class.

    Atm everytime you refresh the page the id's refresh to a new unique one.

    And they dont have an actuall class.

    152 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    140 votes
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    15 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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