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  1. i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and

    i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and upload and others too

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ticket - Make the thread into conversations in email clients, also going to Junk

    Regarding the ticketing features.

    1) In Outlook it doesn't thread the ticket replies and updates as part of one single conversation, please update something so it threads all conversations from the same ticket.

    2) In Outlook it made all replies sent via the dashboard to the recipient as junk / Spam. Maybe you need to look into some things to resolve that such as DKIM,etc

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. I would like to have the user been sent a link for a promotional emailer after a certain time amount

    After the user has been on the chat box to automatically send a link to a promotional emailer

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

    They could make a backup of the chats, it would serve to keep a record of them and see the performance of the Agents.

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Shopify Location Support

    Currently your app doesn't support Shopify locations, which means if I use locations Shopify makes me uninstall your app. I don't think your app has anything to do with locations, so it may be as simple as telling Shopify that your app does support it?

    Shopify locations allows sellers to have multiple shipping locations, such as our warehouse and Amazon FBA. So it really has nothing to do with chat.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Is it possible in garman language

    Hi team,

    Is it possible in German language .

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. increase the number of characters into form offline

    Is there a possibility to increase the number of characters to insert in an offline form? Now are only 150 char for a field multiple chooise

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Your suggestion for increasing the multiple choice field only?

    I just want to update the title of your suggestion be more precise, cause now the first thought was about the message-input :)

  12. UI changes for many concurrent chats needed

    When many people are chatting concurrently it is too hard to manage under current layout. The 'Messaging' screen would almost work, but it does not show real time users and status. If I could use a slim list like that and collapse all the left hand column I could easily see many chats and if any were waiting on responses. Then, rather than covering that screen when selecting a chat, have a single box on the right that reflects the selected chat, while allowing me to monitor the list. We get 20+ people chatting us during web events and it…

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. please add a send button to the bottom of your chat window.it seems unprofessional without it.

    please add a send button to the bottom of your chat window.it seems unprofessional without it.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Change "chat" word in widget icon

    Mobile widgest can be change.. We need other languages for mobile widget not only "chat" word..

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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make a trigger for offering coupon code offers separate from the chat bubble.

    Make a trigger for offering coupon code offers separate from the chat bubble.. A window that can open up in the center of the page for example (with a close X).

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have the ability to disable agent alias avatars

    It would be nice to be able to turn off alias avatars so that no image will be displayed beside an agents name.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. BUG: Advanced Trigger "Still on site" condition doesn't work properly when using multiple widgets

    I have two widgets configured, each for a different language, on the same domain. I switch between them by matching a pattern in the URL and loading the proper javascript file.

    I then have two advanced triggers to replicate the "Rescue chat" feature which I cannot use out of the box, so I built them in this way:
    1. Triggers when a user write a message
    2. Condition1: Still on site 30 seconds
    3. Condition2: current url contains pattern
    4. Condition3: user has not been served

    Action: write a message in the language specific to the url pattern.

    I tested…

    1 vote
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  20. to please add contact and email info the company below the chat box.

    to please add contact and email info the company below the chat box.

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