Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
386 results found
-
API for .Net Desktop App
Please provide a small API for desktop app integration for Windows (.net) for C# and VB.Net.
1 voteHi there Singh,
Currently we do not have any plans to integrate with this service.
Thank you for the suggestion!
-
E-mail from tawk.to support team
I think the promotional e-mail or any kind of e-mail from tawk.to support team should be sent only to Admins and not to agents.
1 vote -
Have the option to look 'online' but then put up an away message.
We don't want our after hours leads to not fill out some of our forms because we appear offline. We'd love for them to get a message that after they start a chat after hours says, "Thanks! We are currently outside of business hours but will be in touch first thing in the morning!"
1 voteHi there Alex,
This would be misleading to Visitors, which are not intending to do. Please use the offline form and adjust the texts as you please for a better customer experience.
-
Disbale Email Transcript
Please add Disable Email transcript on user end.
1 voteHi there dear tawker,
We are not planning on developing this feature in the near future.
-
New ticket and ticket updates should have a sound assigned instead of just visual notification
Title says it all
1 voteHi there dear tawker,
Thank you for the idea but as tickets can be replied later, they don’t have a sense of urgency but live chats do. It would be confusing to have sounds for each incoming ticket together with incoming chats.
Hope this answers your request.
-
Monitoring sleep should not take me away from my work - Mac
Whenever monitoring is going to sleep, it sends me a notification and then when it actually does go to sleep, it pops the tawk window to the front, stopping me from doing any other work. This is particularly annoying when typing emails or documents.
If anything, I would prefer it did this when a customer started a chat... Seems to be completely wrong. No one really cares if monitoring is going to sleep.
1 vote -
to add a keyword option
By this i mean to say that if a visitor has come from google, then i must be able to know what the user has typed in google which led him to my website. If you can add this feature, maybe this can help a lot of people in SEO !
Thanks1 voteHi Rishabh,
Thank you for the idea.
This option is available in Google Analytics, we do not monitor your site usage.Hope this helps.
-
Change the vocab of "Recipient" on the ticket form to something more understandable.
The agents creating a ticket are having trouble with the name of the Recipient name/email fields on the ticket form because they think that I am the recipient if they are sending/assigning it to me.
And it would be nice if the form defaulted the logged in user so that they don't have to enter their name/email address every time.1 voteHi there Yvonne,
We will look into changing the labels if more users will start having issues misunderstanding them.
Thank you!
-
Thank tawk to, we have more than 70 department, but i only can fill 20, can you help me for we can add more unlimited departmen
Thank tawk to, we have more than 70 department, but i only can fill 20, can you help me for we can add more unlimited departmen
1 voteHi there Rahmat,
Could you please contact support with this question?
Thank you! -
1 vote
-
Customise Audio Notifications
Add the ability for users to upload their own audio files that will be played when a client receives chat notifications and all the other elements that activate an audio file.
1 voteHi Rosed,
Thank you for the idea.
We understand that you would like to customize our app in every aspect but uploading unauthorized audio files can be copyrighted and because of that, currently we cannot allow this option.Hope this answers your question.
-
Make a trigger based on url, change the balloon option icon/picture
I would like to have a trigger based on url that can change the balloon icon.
We have multiple sales people who are responsable for parts of our site.
In the balloon we added there profile picture.It would be great to have the option to change the profile picture (Balloon) based on a url trigger.
1 voteHi there dear tawker,
Currently we are not planning on offering this type of trigger.
Maybe in the future. Thank you for the idea!
-
Should be able to block MAC ID and not the IP address
Should be able to block MAC ID and not the IP address, otherwise I loose out on all the other customers sitting out the same coworking space which have the same IP address, just by being operating out of the same facility.
1 voteHi there Arjun,
This is not possible because the MAC address is not broadcasted publicly otherwise tracking systems could specifically identify which user are you and have super targeted ads.
Hope this answers your request.
-
There should be rating of chat level from tawk.to
There should be rating of chat level from tawk.to
What if a website is using your services just for the heck of it & really don't respond?1 voteHi there Ritesh,
It seems like you have had a bad experience.
We don’t control how Agents manage their conversations but we will be adding statistics for Agents in the near future.Hope this answers your request.
-
position icon vertically
Could you please provide a feature to position the icon as per our convinience.
For e.g. move 5px up from the bottom of the screen
1 voteHi there Samrat,
We are not currently planning on custom positioning of the Widget but you can use our API to put the Widget anywhere you want.
Hope this helps!
-
provide the validation for phone number,email,extra
provide the validation for phone number,email,extra
1 voteHi there dear tawker,
As our product is used world wide, phone number validation will not be feasible but e-mail validation already exists.
Hope this answers your request.
-
1 vote
Hi there dear tawker,
You can use our existing API or embed code to add the widget to your site. We are not planning to do togetherjs integration.
Thank you for the suggestion!
-
i want to use this for my business however, i need the API to be flexible enough to be only Enabled for certain groups/users within my web
i want to use this for my business however, i need the API to be flexible enough to be only Enabled for certain groups/users within my website. Is that possible at all? Specially for codeigniter PHP. Can u email me if this is already possible please?
1 voteHi there dear tawker,
What sort of user types are you looking for?
Please contact our Support, they will help figure out how to implement the Widget.Hope this helps!
-
Visitors count like in this program i am using now, thanks
check this screenshot now !
http://s22.postimg.org/xrwzya72l/Screen_Shot_03_31_16_at_10_20_AM.png1 voteHi there dear tawker,
When we will update desktop apps, we will add unanswered conversations to the icon instead of active visitors as those can be seen in the Monitoring section.
Hope this answers your request. -
Drop down in monitoring
when i select the chat and put the welcome note. then i ll go back to monitoring there i have to select drop down option for already served visitors Means i want to view only active visitors. But every time i have to do manually can its make automatic that once i select to view the active visitors even im clicking monitoring.
1 vote
- Don't see your idea?