Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Support WebHooks so that we can set up integrations with other systems.

    GIVEN that a visitor wants to chat to us
    WHEN the visitor starts to chat
    THEN a we are notified that someone is attempting to communicate with us in HipChat

    This could easily be achieved with WebHooks.

    186 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Change offline emails to work with support tickets

    1. Limit the offline emails to a specific email address.
    2. Allow us to customize the emails - set the sender's name as the person it's "from" and set an appropriate subject, so that it can be imported into support ticket systems properly.
    175 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Please add "Tai" Language to your supported languages for translation of tawk.to Over 30 millions or more Tai people using this language.

    Would like to put the language name as "Tai" or "Shan"
    "Tai" is more preferable as our people call ourselves only Tai.
    Flag to be used for this : http://www.crwflags.com/fotw/images/m/mm-shan.gif

    168 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Sai,

    Thank you for the suggestion
    We would like to add ALL the languages but we don’t have the hands to do so. Because of this, we made it possible for you to do the translations yourselves.

    Just follow this link and make a tawk.to translation in any language you like: https://crowdin.com/project/tawk

    Hope this solves your issue!

  4. Add a public facing knowledge base

    It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.

    Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.

    Custom headers/footers and navigation would help with the experience.

    Best part of all of this is that you tackle almost all of the support needs in one place: chat,…

    167 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Option to hide the typing preview

    We really need an option to hide the typing preview.
    [typing...] is okay, but in many countries it is not legal to show their typed text before it is sent.

    162 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    16 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi!
    We have released new options under Widget Settings, including requested ’Disable visitor typing notification`.

    Those options could be found in Admin – select required asset (widget) – Widget Settings.

  6. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    152 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    The new look and all the features that you requested are now available with our new widget design!

    You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat!

    To learn more about our new features, visit the following links:

    1. Customizing the widget header and body cards -
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget -
    https://help.tawk.to/article/modifying-widget-greetings

    3. Changing the appearance of the chat widget –
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Option to disable contact form and replace with custom text

    When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text

    145 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    33 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes removing sections in the Offline form such as Message and Phone Number.

    Please note: Name and Email fields can’t be removed. However, you can choose to untick the Mandatory options (star icon).
    To learn more about the new feature, visit this link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. After Customer pressed "END CHAT" it has to minimize

    Because it means he does not need this big window anymore.

    141 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Translation and RTL

    Please add Arabic to your supported languages. In addition, I noticed all companies including the big ones such as liveperson don't RTL their templates (RTL: Right to left for Arabic, Hebrew, Farsi etc.). The potential of RTLing the template is huge. It would give you access to 500 billion RTL speakers in the world. It doesn't take much, just 5 minutes to customize the widget through CSS.

    139 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. give an option for opening and closing hours. A lot of business do not have the option to answer 24/7

    give an option for opening and closing hours. A lot of business do not have the option to answer 24/7

    138 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Performance Reports

    It would be helpful to be able to find totals across time periods for -
    Number of Chats
    Chat's Missed
    Repeat Chats
    Would definitely help improve performance issues.
    Cheers

    128 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. There needs to be chat bubbles around the text in the widget!!!

    there needs to be chat bubbles around the text anyone types because it gets very confusing when someone enters a message more then once before the other person responds so in order to tell what was sent with what every text the customer or agent types in the chat session should have a chat bubble around it. this would make the look 1000 times better and make it look more professional as well.

    124 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Avatar for welcome messages

    When trigger wit first message by time fired - there is a message without avatar. Avatar for welcome messages look pretty!

    124 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Problems with desktop app (sound/crash)

    Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.

    In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.

    123 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    41 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Please fix widget positioning in mobile display.

    Now it's not fixed to bottom but moves everytime user scroll up an down.. and then after second or two it moves to where it should be

    121 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Ability to set the user name and email for the logged in user in the script

    It will be great if we can set in the javascript some information about the logged in user automatically, rather than asking the user to re-enter them.

    Incase of integrating with wordpress as an example, your plugin should be able to retrieve the logged in user details "Name / Email" directly

    Incase of a manual integration: I should be able to set these values in the javascript

    example

    $tawk(function () {
    $tawk.setName('Some Name here');
    $tawk.setEmail('Some Email address here');
    });

    99 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Trigger should open chat box

    because your old design doesn't open chat automatically , although applying trigger message,

    new design only trigger message , not whole chatbox with trigger message

    Our Site:- www.legalwiz.in

    96 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    34 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi!
    We have released new options under Widget Settings, including requested ’Disable message preview`.
    Those options could be found in Admin – select required asset (widget) – Widget Settings.

    This option will disable current message preview above the widget and on message from trigger or an agent will maximize chat.

    Please note that if you have enabled Pre-chat form, visitor will be required to fill it or skip (if all fields are non-required) first, before he can view chat messages.

  18. End Chat & Rating System

    Its pretty simple, straight forward and useful.

    Give the user/agent to end the chat and once that has happened give the user a rating system (not just a Thumbs up or Down) - possibly a five star rating system?

    93 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    end chat has been implemented, and we won’t be changing the thumbs up / thumbs down – as we used to have a 5 star rating system, but visitors only ever seem to click 5 or 1, never inbetween. Making the remaining stars useless.

  19. Reply to Offline Message

    When a user leaves you an offline message, you have the ability to forward the message to an email address, what would be useful is the ability to reply to the message from within tawk.to. If the user leaves their email address.

    "If you would like to receive a response to this message, please ensure you leave a valid email address"

    Staff log on to chat and look at History of offline messages and can reply to them 1 at a time very quickly from within the app. Maybe even show a flag of which messages have a valid email…

    93 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Ban / limit / block / restrict country

    I think the option is must that we should choose if we want to Enable or Disable Chat based on Region/state/country

    92 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    26 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi!

    We have implemented `Availability Restriction` feature for widget settings, where you can restrict by domain (already was available) and by country*.

    To access this feature please go to:
    - Admin – select required Channel (Widget) – Availability Restriction.

    • At the moment search works with lowercase letter (will be fixed soon to accept also uppercase).
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base