Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Support WebHooks so that we can set up integrations with other systems.
GIVEN that a visitor wants to chat to us
WHEN the visitor starts to chat
THEN a we are notified that someone is attempting to communicate with us in HipChatThis could easily be achieved with WebHooks.
186 votesWebhooks are now available inside the tawk.to dashboard. You can access them by going to Administration > Webhooks.
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Change offline emails to work with support tickets
- Limit the offline emails to a specific email address.
- Allow us to customize the emails - set the sender's name as the person it's "from" and set an appropriate subject, so that it can be imported into support ticket systems properly.
175 votes -
Please add "Tai" Language to your supported languages for translation of tawk.to Over 30 millions or more Tai people using this language.
Would like to put the language name as "Tai" or "Shan"
"Tai" is more preferable as our people call ourselves only Tai.
Flag to be used for this : http://www.crwflags.com/fotw/images/m/mm-shan.gif168 votesHi Sai,
Thank you for the suggestion
We would like to add ALL the languages but we don’t have the hands to do so. Because of this, we made it possible for you to do the translations yourselves.Just follow this link and make a tawk.to translation in any language you like: https://crowdin.com/project/tawk
Hope this solves your issue!
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Add a public facing knowledge base
It would be great to integrate a public knowledge base like the one you guys have: https://www.tawk.to/knowledgebase/ So that customers can search for their own answrs first or when chat is offline. This will minimize the amount of chatting and ticket submissions for simple questions.
Hosting that on a white label space like support.yourdomain.com via CNAME records would be best so that the user never feels like they've left your site.
Custom headers/footers and navigation would help with the experience.
Best part of all of this is that you tackle almost all of the support needs in one place: chat,…
167 votesToday we have launched a completely new knowledge based product that allows you to have your own public facing KB.
Log in to the dashboard from a desktop device too check it out!
Sign in here: https://dashboard.tawk.to/
To view an example, check ours out here: https://help.tawk.to/
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Option to hide the typing preview
We really need an option to hide the typing preview.
[typing...] is okay, but in many countries it is not legal to show their typed text before it is sent.162 votesHi!
We have released new options under Widget Settings, including requested ’Disable visitor typing notification`.Those options could be found in Admin – select required asset (widget) – Widget Settings.
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Modern Chat Window
Would it be possible to have a more modern chat window design like Live Chat like Some demo
https://i.imgur.com/PC5q8ti.png
https://i.imgur.com/5962niu.png152 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
The new look and all the features that you requested are now available with our new widget design!
You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat!
To learn more about our new features, visit the following links:
1. Customizing the widget header and body cards -
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards2. Changing the greetings on your widget -
https://help.tawk.to/article/modifying-widget-greetings3. Changing the appearance of the chat widget –
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Option to disable contact form and replace with custom text
When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text
145 votesHi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes removing sections in the Offline form such as Message and Phone Number.
Please note: Name and Email fields can’t be removed. However, you can choose to untick the Mandatory options (star icon).
To learn more about the new feature, visit this link: https://help.tawk.to/article/modifying-widget-greetingsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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After Customer pressed "END CHAT" it has to minimize
Because it means he does not need this big window anymore.
141 votesChat window will be minimized after ‘End Chat’
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Translation and RTL
Please add Arabic to your supported languages. In addition, I noticed all companies including the big ones such as liveperson don't RTL their templates (RTL: Right to left for Arabic, Hebrew, Farsi etc.). The potential of RTLing the template is huge. It would give you access to 500 billion RTL speakers in the world. It doesn't take much, just 5 minutes to customize the widget through CSS.
139 votesArabic and Hebrew widgets have now been launched.
RTL is also now supported.
If you would like to help with translating the arabic dashboard, it can be done here > https://crowdin.com/project/tawk/ar
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give an option for opening and closing hours. A lot of business do not have the option to answer 24/7
give an option for opening and closing hours. A lot of business do not have the option to answer 24/7
138 votesThe widget scheduling feature has now been implemented.
You will find the New scheduler in the Widget Settings.
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Performance Reports
It would be helpful to be able to find totals across time periods for -
Number of Chats
Chat's Missed
Repeat Chats
Would definitely help improve performance issues.
Cheers128 votesHi there dear tawkers,
As some of you have already noticed we’ve launched a Reporting section!
This is just the first release so please check it out and submit ideas on how to improve them and, of course, bugs.More info here: https://www.tawk.to/updates/new-feature-reporting/
Thank you tawkers!
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There needs to be chat bubbles around the text in the widget!!!
there needs to be chat bubbles around the text anyone types because it gets very confusing when someone enters a message more then once before the other person responds so in order to tell what was sent with what every text the customer or agent types in the chat session should have a chat bubble around it. this would make the look 1000 times better and make it look more professional as well.
124 votesThere are now bubbles around the text in the widget.
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Avatar for welcome messages
When trigger wit first message by time fired - there is a message without avatar. Avatar for welcome messages look pretty!
124 votesHi!
We released image customization for trigger messages.You can upload your image or select avatar for each trigger in Admin – Triggers.
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Problems with desktop app (sound/crash)
Desktop application is randomly "disappearing" on Windows 10. Have to relaunch.
In addition, with sounds "muted" (sound notification, desktop notification off) it still makes sounds.
123 votesPlease uninstall the old windows app, and install the latest version – the update for this has been shipped.
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Please fix widget positioning in mobile display.
Now it's not fixed to bottom but moves everytime user scroll up an down.. and then after second or two it moves to where it should be
121 votes -
Ability to set the user name and email for the logged in user in the script
It will be great if we can set in the javascript some information about the logged in user automatically, rather than asking the user to re-enter them.
Incase of integrating with wordpress as an example, your plugin should be able to retrieve the logged in user details "Name / Email" directly
Incase of a manual integration: I should be able to set these values in the javascript
example
$tawk(function () {
$tawk.setName('Some Name here');
$tawk.setEmail('Some Email address here');
});99 votesThis is now possible using our JS Api
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Trigger should open chat box
because your old design doesn't open chat automatically , although applying trigger message,
new design only trigger message , not whole chatbox with trigger message
Our Site:- www.legalwiz.in
96 votesHi!
We have released new options under Widget Settings, including requested ’Disable message preview`.
Those options could be found in Admin – select required asset (widget) – Widget Settings.This option will disable current message preview above the widget and on message from trigger or an agent will maximize chat.
Please note that if you have enabled Pre-chat form, visitor will be required to fill it or skip (if all fields are non-required) first, before he can view chat messages.
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End Chat & Rating System
Its pretty simple, straight forward and useful.
Give the user/agent to end the chat and once that has happened give the user a rating system (not just a Thumbs up or Down) - possibly a five star rating system?
93 votesend chat has been implemented, and we won’t be changing the thumbs up / thumbs down – as we used to have a 5 star rating system, but visitors only ever seem to click 5 or 1, never inbetween. Making the remaining stars useless.
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Reply to Offline Message
When a user leaves you an offline message, you have the ability to forward the message to an email address, what would be useful is the ability to reply to the message from within tawk.to. If the user leaves their email address.
"If you would like to receive a response to this message, please ensure you leave a valid email address"
Staff log on to chat and look at History of offline messages and can reply to them 1 at a time very quickly from within the app. Maybe even show a flag of which messages have a valid email…
93 votesTicketing is being launched today.
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Ban / limit / block / restrict country
I think the option is must that we should choose if we want to Enable or Disable Chat based on Region/state/country
92 votesHi!
We have implemented `Availability Restriction` feature for widget settings, where you can restrict by domain (already was available) and by country*.
To access this feature please go to:
- Admin – select required Channel (Widget) – Availability Restriction.- At the moment search works with lowercase letter (will be fixed soon to accept also uppercase).
- Don't see your idea?