Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

386 results found

  1. Do something about the estimate wait time because it's always 1 minute no matter what it never changes.. so you should make a queue!

    Instead of doing estimate wait time because its always the same wait time you should make a queue! where when people chat in it will say you are number ___ in the queue and it will say the actual real time quene or whatever we want to make it say. and then once an agent picks up it will do an automatic greeting! this is a must or to change the estimate wait time not always 1 minute because then customers are going to eventually realize its always 1 minute. :D

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Reply address on messages should be the users

    Currently, offline messages are sent with the Tawk.to address as the reply address. This should be the customers email address.

    This speeds up responding.

    A small thing, but could end up being a bit frustrating.

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there dear tawkers,

    This is done to prevent using Visitors email address for marketing purposes without their permission.

    Hope this answers why this is done this way.

  3. Integrate with TeamViewer / Team Viewer API

    Over 200 MILLION TeamViewer downloads

    This may only be possible if you have a TeamViewer license.

    It would be great if the chat within TeamViewer was automatically tied to the T.V. domain license so that all chats are automatically captured within Tawk.to

    https://integrate.teamviewer.com/en/develop/api/

    16 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Hide widget when away

    An option to auto hide the widget when everybody in the team is away (just like offline but with the away status)

    16 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Maarten,

    Away will not put the widget offline because you are technically online. The widget will not be shown only if you set your status to invisible.

  5. Remove Sleep Mode. It makes no sense.........

    Remove Sleep Mode. It makes no sense.........

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Integration Script

    A script to put a Tawk agent panel on its website.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Design the chat widget like the widget from intercom.io

    I like the round chat bubble with the optional notification info next to it and that the chat is like a sidebar, when opened.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Allow website script to pass values through the embeded script so Agent knows who his talking to automatically.

    When pasting script onto the html. Allows web programmer to pass values to the chat box. For instance a server side script paste the user detais automatically to the chat through the embeded javascript so when agent views the visitor, it automatically shows who the agent is talking to through the values passed.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Ho there dear tawkers,

    Although a good idea, with the current tracking systems it’s not really possible unless you are Google. ):

    Hope this answers your request.

  9. Spellchecker Option

    When agent type something it will check correct spelling

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there Faisal,

    Spellchecker is OS based not app based. So, if you change the keyboard you use on mobile, it should offer spellcheck. For windows you need an external application and for Mac it’s built in.

    Hope this answers your request.

  10. Allow Animated Gifs as Avatar Customer Sees

    I want to have the option to add an animated gif as the visible avatar a user sees.

    Here is an example. http://www.westbrookcarecenter.com/

    By posting an animated gif that has been created from a short video, or even by allowing a video as an avatar, that would work incredibly well for getting the users attention.

    In the example provide, the avatar is asking the user to confirm how they found the website. But in my example the avatar could provide helpful message, instructions, and so much more.

    Please seriously investigate this feature.

    Thanks

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Add custom wait times

    Ability to preset wait times

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there dear tawkers,

    Thank you for the idea but the wait time is calculated automatically depending on the actual average time your site Agents answer Visitors. We have no plans on allowing this to be set manually.

    Hope this answers your request.

  12. Triggers for multiple links

    can we trigger many links like all articles by add some thing like

    www.example.com/articles/*

    Thanks

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there dear tawkers,

    Thank you for the idea. We are not currently planning on introducing such a feature because that could spam the Visitors message box, annoying them.

    You can use shortcuts for most frequently used URLs.

    Hope this answers your request.

  13. Make it easier to comply with EU cookie law

    It would be great to make it easier for customers in the EU to comply with the EU cookie law as I was told at the moment I would need to install a separate application to my site and add a cookie policy to make it comply.

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. to add join.me integration which allows remote desktop sharing feature..

    to add join.me integration which allows remote desktop sharing feature..

    several other chat tools allow to integrate join.me to enhance feature like screen share...

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Disable offline messages notification

    Need this ASAP, literally the most important thing to me. I'm getting hundreds of spam messages when i'm offline. I can check my panel if i need to see the messages..

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. can we deny fake email id register in in chat

    can we deny fake email id register in in chat

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there dear tawker,

    We cannot control who uses the Widget but you can use the Ban function to ban people who abuse your site with fake requests.

    Hope this helps!

  17. Select the agents who receive notifications from offline messages.

    Currently all agents get forwarded a message which means I have to deal with drama issues of who gets the lead. It would be nice to select which agents get offline messages forwarded to them.

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. get back live visitors into the left column, not only chats.

    I so got used to live visitors in the left column. And now it is moved to the "Monitoring". Please, change it back. I was so confused at first when saw only chats in the left column.

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Change to Previous Dashbord

    Dear Tawk Staff,
    Please change dashboard to previous version that was easy to use.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Be able to access a log of what pages people visit the most

    I would like to see on the dashboard what pages of our website get visited the most. Either shown in a graph or even just a log showing the most popular pages per site.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base