386 results found
Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.1 vote
Unfortunately it won’t be possible technically.
You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.
Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)
Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of
When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?1 vote
If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.
Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.
If a visitor is banned, and the visitor remove all browser information (cookies, history etc.), the visitor is not banned anymore. Please fix it, thanks.
This isn’t a bug – as there are two types of Ban.
1. Ban the user by Cookie/Session, which as you have described if they delete their cookie or go incognito, then yes, they will be able to initiate a chat again.
2. Ban user by IP, which means that they would need to completely refresh their IP from their ISP in order to become unbanned.
We do not default ban by IP, as a visitor may be connecting from a network. Eg: A workplace with hundreds of people connecting from the same IP, so be very careful when banning a specific IP address.
I'd like to be able to set what information about user I see in left sidebar. I'd be great e.g. to see user's OS and browser type on left sidebar without moving cursor over it, etc.0 votes
Hi there Jiri,
This is a good idea but a low number of users are requesting this. Perhaps we will add an option to display this information in the near future.
Google Voice integration or add SMS support / ability to send & receive SMS to/from customer away from computer.
Some customers only have one computer and no smartphone. Talk to these customers on the go with TawkSMS ! :) Google voice integration would be nice too.0 votes
When live chat is offline it would be nice to have a checkbox for the user to subscribe to a newsletter. It would also be nice if they had the option to join once the chat ends (along with transcription of chat to be sent via email)0 votes
- Don't see your idea?