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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. 9 votes
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  2. Change to Previous Dashbord

    Dear Tawk Staff,
    Please change dashboard to previous version that was easy to use.

    9 votes
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  3. If your computer goes to sleep it puts you on invisible

    Make it so if your computer goes to sleep you are automatically switched to invisible so you don't miss any chats.

    9 votes
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  4. Load chat history in user side

    Load chat history in user side

    9 votes
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  5. Integrate with RepairShopr for Automatic Ticket Creation

    I see there is already an internal ticket system. I would love to see integration with other platforms for ticketing. We use RepairShopr for handling our tickets. They have an open API, they also have a fantastic development team, and are always looking to work with other companies to integrate services into their product.

    1. This could be a 2-way integration. Create tickets in RepairShopr from the Tawk dashboard (with the chat log attached).

    2. Chat directly from RepairShopr, and create tickets from there.

    I will also make the suggestion to RepairShopr, maybe we can start that conversation.

    You have a great…

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Option to show/hide user timeline in chat window

    Now if a user come to chat then he view some pages and again ask something, it's not easy to maintain the conversations because in the chat we see the links he visited then have to scroll to top to see what we were talking about.
    If we have a switch like 'Hide chat detail' for timeline would be great.

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Ali,

    Everything should be an option. We are getting there but this will not be added in the near future.

    Hope this answers your request.

  7. price wrong about remove " powered by talk.to "

    Hi Mr, my company is small... not have problem in have " powered by talk.to " in chat... by i am analisy price about it... i think price wrong.

    for exemple.
    My company have 10 chats for week,,, i pay 15$ for month.
    Other company have 100 chats for week... it too pay some value.. 15$.... so not have justice.

    I my thinking... you can have price by size company or number of chats for week... for exemple.

    50 chats for month.... 2$
    100 chats for month... 5$
    300 chats for month .... 10$
    1000 chat for month .... 15$…

    9 votes
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  8. Set department based upon specific web page

    I'd like the ability to have a widget that will automatically select the department based upon the webpage the visitor is on. For example, if they are on the web page for Dept A, the widget will automatically associate chats and offline messages with Dept A. And if the buyer is on the page for Dept B, then the same thing would happen for Dept B.

    This would alleviate the problem of users choosing the wrong department, or not know what department they should contact.

    8 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    HI there dear tawker,

    Thank you for the idea.
    You can achieve the same effect by using a different widget for different websites. Departments should serve as different contact points for users, depending on their necessity.

    We cannot select the department automatically as we cannot predict what will the users question be.

    Hopefully this answers your request.

  9. I would like the chat system to offer the user the option to go to a URL where they can open a manual ticket if there is no one available.

    When a user starts a chat and no one is available to take it, the system only sends an email with the transcript. I would like to be able to configure an option that instead tells the user no one is available, and asks whether they would like to be directed to a URL that allows them to manually create a support ticket on our system.

    8 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Remove Baidu Spider from active users

    They currently are the only bots I see that activate Tawk, as they must activate javascript. They are not genuine chat visitors and can be easily identified by their hostname, e.g. baiduspider-180-76-15-160.crawl.baidu.com. They make the sound notification on new users constantly activate.

    7 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 7 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Prechat form

    Hello,

    The pre-chat form remembers the clients last email,name ,department and when the client enter again in new chat session the above are already selected.Email and department cant be change from the interface.This makes department option useless. Please add option which allows the pre-chat form to be requested every time when the client enters in the chat.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Nick,

    Thank you for your idea.
    We would love to implement this sort of user detection but unfortunately there is no 100% precise way to detect this sort of information. :(

  13. Automatically link pre-defined phrases

    I think it would be great if we could pre-define phrases that associate with URLs as I often find myself typing the name of products, etc and it would be great if they automatically became links within my message to the site visitor.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Mike,

    This is a wonderful idea but unrealistic to implement, given the amount of different sites and products on them. But you can make keyboards to include specific links.

    Hope this helps.

  14. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

  15. Customers can watch when an agent join or leave a conversation

    Before the updates customers could see when an agent had joined or left the chat, and I think that this option is super useful because all of them can know when is talking with somebody or when somebody is not more in the chat.
    After the updates this option is not avaliable. Please return this option!

    7 votes
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  16. Forbid usernames

    I would like to have a option to forbid use some nicknames. The best example that visitor is taking agent/admin nickname.

    Image: https://imagizer.imageshack.us/v2/1357x773q90/703/2y7c.jpg

    6 votes
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  17. Cross-Site User Tracking, Without Creating New Session

    The scenario is such that there is a main site (site.com) and a blog/portal/other such as blog.site.com portal.site.com clients.site.com. As the user traverses each a new session is created. It would be most helpful that the system be smart enough to know that the person is one in the same.

    Possible?

    6 votes
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  18. 6 votes
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  19. Important News Banner

    This will allow a custom banner to show at a selected location when a user opens the website. This will to good to say when there are new updates for the webpage or a tawk.to update like ''the live chat will be offline for the next few days, click here for more information'' When they click the update banner it will take them to a link(optional).

    This will also have a cross, this will close the update and not show it again for x hours.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawkers,

    Although this is a good idea, we are not in the banner business so will not be introducing this feature anytime soon.

    Hope this answers your request.

  20. Invite to give rating

    It would be great to be able to invite the visitor to give its rating, we never receive ratings from viositors!!

    6 votes
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