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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Ability to send a message to all online users

    Ability to send to the online users of the website, a mass-message.

    139 votes
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    under review  ·  6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    137 votes
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    under review  ·  5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Agents restrictions based on IP/Network/Country

    Other chat software are using it, NO matter you cost for it, business clients can pay for it.
    They can allow to attend chats for agents only from specific ip/network/country for better management and privacy.
    As some time have to click the links given by their customer, then when agents click then they can know their location, may be USA company is hiring indian agents and disclose indian IP.
    Business clients like to show their agents are from origin country.

    This feature is available in other software, why not you introduce it and its very quick to develop as well.

    130 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    129 votes
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    26 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  5. Add Auto Join Conversations.

    I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.

    Best regards!

    127 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    125 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reporting API

    The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.

    It would be wonderful if there was an API that we could contact to get:
    - Chats per agent
    - Missed chats
    - Chat transcripts
    - First Response times
    - etc...

    Either that, or somehow make this data exportable from your site/app somehow.

    Thank you

    122 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wildcard for triggers

    I would love to send a trigger to all users doing a search on my site. However, this is not possible, as each search generates a URL with the search term in it. Other chat services offer wildcards, so I could enter the URL as http://beta.vraagalex.nl/?action=search&page_id=6&dosrch=1&q=*, where * can be replaced with any value.

    121 votes
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    under review  ·  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. auto response/email

    A feature where if a new visitor starts a chat and they don’t get a response in a pre-determined time frame. Visitor will get an auto response stating we are unavailable or busy and the visitor will automatically be presented with the contact us via email box

    115 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support Wordpress WPML (translation plugin) so that the right chat language shows

    WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).

    114 votes
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    planned  ·  11 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add React Native SDK

    I saw there is planned Android and IOS SDKs but a React Native module would be great!

    113 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. triggers Languages

    Please make triggers Multilingual

    111 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. integration zoho crm

    please integrate tawk.to system with zoho CRM so that all leads(users) are came to CRM system and its very usefull because many organisation uses Zoho just need to call the scripts with URL .

    108 votes
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    under review  ·  20 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please add a signature feature that we can set for all out-going tickets

    Please add a signature feature that we can set for all out-going tickets. Retyping an email signature for every ticket can become redundant and time consuming.

    104 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Tawk.to integration with Hubspot CRM and Sales

    It's simple as the subject says:
    Would be great to have Tawk.to integration with Hubspot CRM and Sales.
    At least send contact data (name and email) from Tawk.to to Hubspot automatically.

    103 votes
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    10 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    102 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Agent, department routing

    Automatically route chat session based on visitor location. In our scenario we have a sales team consisting of 6 employees each covering a certain territory of US States. It would be nice if a trigger could be created that will route the chat session to the appropriate agent (sales employee) based on the visitor's location. There are already conditions based on IP, hostname, city, or country, but region would be great too. Also, there's no feature as far as I know for auto routing.

    Besides "Ring-to-all" assignment, there are other options for advanced chat routing like:
    - "Continue with same…

    101 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Set the scheduler for specific dates. Like holidays.

    set specific dates in the scheduler like holidays.

    100 votes
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    under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Direct Chat Link Variables

    On a Direct Chat Link, allow embedded variables in the link so it pre-populates the 'Name' and 'Email Address' fields for example. This would be particularly useful for e-shots.

    100 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Resize the maximized (open) widget on mobile

    Currently, the widget occupies the entire screen for mobile UI. And, the user has to minimise the widget, in order to navigate the site.
    Please see, if it's possible to find a mid-way wherein a user can still chat whilst browsing the site at the same time.
    Thanks....

    99 votes
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    20 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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