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386 results found

  1. Develop an API for User Verification

    1. Allow sites admin to add custom textbox which users can fill with "support code" strings for verification during the chat session.
    2. Develop an API that push those string to CRM to match the support code filled in the textbox with the one on CRM's database to verify that it is an authentic users and not fraud.
    6 votes
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    Hi there Vincent,

    Although we see the value in this funtionality, we currently are not able to support it.
    Maybe in the future.

    Thank you for the idea!

  2. Forbid usernames

    I would like to have a option to forbid use some nicknames. The best example that visitor is taking agent/admin nickname.

    Image: https://imagizer.imageshack.us/v2/1357x773q90/703/2y7c.jpg

    6 votes
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  3. Cross-Site User Tracking, Without Creating New Session

    The scenario is such that there is a main site (site.com) and a blog/portal/other such as blog.site.com portal.site.com clients.site.com. As the user traverses each a new session is created. It would be most helpful that the system be smart enough to know that the person is one in the same.

    Possible?

    6 votes
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  4. All time tracking: split per website

    allow a tool to view a report on minutes used by visitors on each different website i manage

    6 votes
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  5. Issue: js-api onChatStarted not triggered by trigger messages

    When a message is shown by a trigger, the onChatStarted function is not triggered.

    I can see the potential in both scenarios tough.

    But in the project I am currently developing, the widget should be shown when a trigger message is posted. (initial = hidden)

    Maybe an extra optional function parameter for onChatStarted could be of some use?

    6 votes
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    Hi there Nick,

    Thank you for the idea but we don’t consider a Trigger message a started conversation. Only when a human starts a conversation then we consider it.

    Hope this answers your request.

  6. 6 votes
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  7. Important News Banner

    This will allow a custom banner to show at a selected location when a user opens the website. This will to good to say when there are new updates for the webpage or a tawk.to update like ''the live chat will be offline for the next few days, click here for more information'' When they click the update banner it will take them to a link(optional).

    This will also have a cross, this will close the update and not show it again for x hours.

    6 votes
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    Hi there dear tawkers,

    Although this is a good idea, we are not in the banner business so will not be introducing this feature anytime soon.

    Hope this answers your request.

  8. Ignore Bots

    Ignore all known Bots and crawlers. The know lists are readily available and keeps us from having to ban them as we come across them.

    6 votes
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  9. Issue : js-api onChatStarted not triggered after onChatEnded

    When a visitor ends the chat, but does not choose to begin a new chat or email the transcript, the chat is ended.

    If the supportgiver now decides to send a message, onChatStarted will not be triggered.

    Minor issue, but needs fixing

    6 votes
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    Ho there Nick,

    When a Visitor ends the conversations, the sessions is considered as ended and there should be no need to re-start a conversation from Agent side.

    But you can convert the chat into a ticket and send an email to the visitor.

    Hope this helps.

  10. Disable Tawk.to when Offline to increase loading speed.

    Would be great to have a way to disable Tawk.to when you're offline. My website is loading 1-2 seconds slower because of Tawk.to, and there is no need for that when you're offline.
    I have also seen a website which uses LiveChat, but let the customers to "click" on it, and then it loads, would have been great to have that as well. - Fast site - happy customer.

    6 votes
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  11. Attachment not to go to the tawk link

    i hate having to be taken to a tawk link to download an attachement. sometimes my computer wont open it because its an external link, and my customers have said the same thing.

    6 votes
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  12. Avatars for users

    Hi there,
    Can you add avatar feature for users as well?
    So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
    Thanks in advance.

    6 votes
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  13. Invite to give rating

    It would be great to be able to invite the visitor to give its rating, we never receive ratings from viositors!!

    6 votes
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  14. Is it possible to add a feature of getting an indication when the person has navigated to another tab or application?

    There is an indication when the person has navigated from the website. But it would be great if we can monitor, if the person has navigated into another tab, browser, application.

    6 votes
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  15. 6 votes
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    Hi there Igor,

    Thank you for the idea but currently our API works only for the Widget and currently don’t have any plans on extending into data retrieval.

    Hope this answers your request.

  16. Merge users from the same IP adress

    Sometimes it happens that Tawk shows two users from the same IP. In my example is happens when users proceeds to main website and then clicks LOGIN and gets new tab opened with login page.

    If IP of the visitor is the same merge it into one visitor.
    Of course there could be more variables like operating system -> when there are 2 users from one office for example, one user is using Android device and the other - Windows - these users shouldn't be merged (i think).

    6 votes
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    Ho there Jakub,

    We cannot do this as not everyone have a unique IP and most of users share an IP with other people.

    Hope this answers your question.

  17. 6 votes
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  18. to bright up the thumbs

    Our customers are giving thumbs up and remove them sometimes. This seems to be because the thumbs are not bright enough

    5 votes
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  19. to get back to the old admin panel as it was 2-3 days back... not comfortable with the monitoring thing at all ... :(

    to get back to the old admin panel as it was 2-3 days back... not comfortable with the monitoring thing at all ... :(

    5 votes
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  20. API to Create Tawk.to Account

    And get the default javascript back to plug it in automatically

    As well as create and delete employees (agents)

    5 votes
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