Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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More flexible Chat Rescuer
It would be great if we can set more Chat Rescuer to really help agents.
to work like that...:
after 30 seconds costumer gets:
--> We are busy, please wait...
after 60 seconds costomer gets:
--> We are so sorry, but we are still busy so please wait a
little more
and then at the end costumer gets:
--> We can't accept your request. Please leave us the question
and email and we will contact you...duration and messages is just sample...
Thanks33 votes -
The ability to deny new chats
The ability to set your status to still continue the current chats but show offline to new visitors who are not in chat so you can finish the last clients and leave the chat without getting in new chats.
32 votesHi there dear tawkers,
We listened and introduced the Scheduler which will show offline after set hours but you will still be able to complete your active chats.
Hope this solves your request.
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"Always online" mode
When I'm using mobile app (iOS) chat goes offline, But I'm still online and can receive push notifications and attend to chant in a seconds. It would be nice to have "Always online" mode to prevent presenting "Offline" status, when actually you have ability to answer in a seconds.
32 votesHi there Nina,
This was a bug in our old app. It has been fixed since. We are working on completely new app versions for Android and iOS in which we have re-thinked how cross platform notifications work.
Hold on tight for the new release!
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Internal Knowledge Base and autoresponder depending on message
Internal Knowledge Base and autoresponder depending on message.
I believe that it would be a useful feature to have an internal knowledge base or an FAQ's page if you will so that if an agent is unsure on how to respond to a specific question or is unsure of the answer, they can then turn to the knowledge base or FAQ's page. This would be purely for internal use only and only accessible through the dashboard.
I also believe that a good feature would be predictive answering. Example. A customer comes onto live chat and asks what are the standard…
31 votesThis internal knowledge base has been released today :
https://www.tawk.to/updates/new-features-tabs-knowledge-base-agent-alerts/
The autoresponder is for a future.
You can upvote request for AI bot, where we will inform when the feature will be released: https://tawk.uservoice.com/forums/228427/suggestions/17540236 -
Enter Client Email address if no Response from Agent after certain Wait-time
Let's assume that there are agents online and all of them are busy with current clients.
Then a new client starts chatting, however he does NOT receive any response although he waited a certain amount of time X.After this X time has passed, display a custom message to the client, along with the possibility to enter his email address.
Custom message example: "All our agents are busy at the moment, however you can type in your email address below, and we will get back to your request as soon as possible."
31 votesHi there Chris,
This can be done with Triggers. You can even customize the message a visitor receives.
You can read more about Triggers here https://www.tawk.to/knowledgebase/advanced-features/creating-and-managing-triggers/The email is entered in the prechat form so you will be able to contact the customer through messaging section.
Hope this helps.
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Develop an app for CloudFlare Apps section that will allow CloudFlare users to integrate Tawk into their website
Please develop an app for CloudFlare apps section that will allow CloudFlare users to integrate Tawk into their website. Here is the documentation and contact form http://appdev.cloudflare.com/ At the moment there is SnapEngage but it is really expensive. With the help of CloudFlare Tawk will be able to reach millions of users and it will be much easier for the webmasters to integrate live chat functionality into their website
31 votesThe CloudFlare tawk.to APP is now live : https://www.cloudflare.com/apps/tawk-to
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Chrome is ENDING support for Flash!
Adobe Flash is in it's death throws and the Tawk.to widget needs to stop using it! Users are getting browser warnings about the plugin now in Chrome!!!
31 votesHi there Ken,
We don’t use flash for our widget.
So have no fear!
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Allow Aliases to be used when triggers are fired.
For example, if you have a mascot for your company, that mascot could be used to answer the door (inviting them to chat) or welcoming them to the chat after they first ask a question.
29 votes -
Change the Mobile widget it looks like SPAM
I think you should allow the mobile widget title at least to be changed even if it is limited characters.
It looks like a spam AD on a mobile device.Just my opinion is i think we miss alot of interaction from mobile devices because it looks like a spam ad
29 votesWe have updated the widget today, stylized, resized and changed the icon, as well as loading the chat above your site, as opposed to pushing the visitor to a separate tab as it did before.
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Add post-chat wrap up form for agents that is later exportable
After a customer leaves a chat, agent can select case dispositions from custom fields and add additional closing comments.
29 votesHi there dear tawkers,
You can add any information about the chat in Notes.
Hope this helps!
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Customizing Chat widget Content
Can we have option to change the word "Option" (Bottom left) into any other language?
28 votes -
a way to set all chat transcripts to automatically get emailed to a specified id
a way to set all chat transcripts to automatically get emailed to a specified id
28 votes -
Allows Admins of sites to restrict the ability of Agents from deleting chat history, even their own.
I want to be able to review all of my agents chat history at any time to make sure that they are doing their job correctly. I can't do that if my agents have the ability to delete their own chat history. I would greatly appreciate an option to prevent this from happening.
28 votesAgents can not delete chat history. Only admins can.
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Chat button on right side of page
I would like to have the option to position the chat button on the right side and in the middle of the browser window instead of only on the bottom right. The chat button stays over my footer links and is too intrusive. Another thing I would like is to have a link (instead of a button) that I can add to my navigation menu.
27 votesHi!
You can configure position in Admin – Widget Appearance.
From Admin you can copy “Direct chat Link” placed on the right side. -
Add Video Call & Sending Pictures System in Chat Box
I think video call option helps to connect with visitors more closely. Sending pictures and stickers is very important now. Because social site gives this feature and for this people use social site more time. If you add this system, people will visit our site again and again. You will also be get more popularity.
27 votesVideo-chat is now available in the Add-on store.
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When the chat ends, the user should be able to select a new department
Now once the user select the department in the pre form, that information is saved in the browser session and never is deleted. So the user always remains chatting in the same department.
The idea is when the chat ends the user should be able to select again the department.27 votes -
Accurate City of Visitors
It would be great if we get the accurate city of visitor
27 votes -
Ticket organization.
Currently, all tickets goes into your "my messages" section.
Nothing wrong with that, but this means it also gets mixed in with your agents chats / missed agents chats, making it hard to keep track of.
Please make a seperate section for tickets and include the status, i.e: closed, opened, pending reply
27 votesHi Erick,
Ticketing has been launched 6 months ago.
Hope you find it useful! -
Tawk Ticket Integration for WHMCS
Like your Live Chat server integrates very well with WHMCS. But bringing the ticket integration into WHMCS as well would be even better. WHMCS has very basic ticketing system. But allowing Tawk ticket system into WHMCS would work well where users can submit tickets as having access to old chat history.
27 votesHi Christian,
Thank you for your feedback!
If I understand correctly, you want to see tickets submitted in WHMCS to be seen in your tawk.to ticketing section, correct?To have WHMCS tickets in tawk.to:
- Create a site for your WHMCS account
- That will give you a unique email address
- Enable forwarding from your WHMCS email address to the unique tawk.to email address and you will be able to see all tickets within your tawk.to accountTo have tawk.to tickets in WHMCS:
- Go to your tawk.to account
- Select “Mail notifications” for the property connected to WHMCS
- Add the WHMCS e-mail as the receiverHope this helps!
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Mass close messages/tickets
Mass close tickets and messages in the "Messaging" tab, we have over 600 open ones and it's almost impossible to go to every one and close it.
27 votesHi!
We have implemented mass close for tickets and history chat in tawk.to Messaging.
When you select multiple tickets or/and chats in the appearing dialog will be “Close” button.
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