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1199 results found

  1. Please add Finnish language

    Please add Finnish language

    26 votes
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Group chat

    It would be great if you also provide group chat for websites.

    26 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Sruthi,

    If you mean group chat by allowing more than one Agent joing a conversation with a Visitor, then this is already done.
    If you mean a group chat where many Visitors can chat together then this is currently not in our plans.

    Hope this answers your request.

  3. Add knowledgebase access on IPhone and Android app

    We don't have a way to access the knowledge-base on mobile yet. Please add this as it would be very beneficial.

    26 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    In latest Android and iOS app updates we added Tabs support in visitor, history chats and tickets, which also contains access to Knowledge base.

  4. How I can change the english language to spanish in the online message

    Hi, This is the message you see online: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
    But I want to change to this: Bienvenido a nuestro sitio, si necesita ayuda simplemente responda a este mensaje, estamos en línea y listos para ayudar.
    In the widget manager I wrote this: Estamos en directo y listos para conversar contigo ahora. Escribe algo para comenzar un chat en directo.
    But does not show those changes, can you help me, please?

    26 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 25 votes
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  6. Move chat window in the middle of the left side of browser window

    Please add a function to move a chat window in the middle of the right side so it wont hide our website view.

    Thank you

    25 votes
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  7. Offline Messaging Spam

    I find out with my tawk.to in offline mode, that users would click on Send, but nothing happens or that the window stays open with the ticket forum, but on the bottom corner says 'message sent.'
    Users sometime click the send button up to five or fifteen times, thinking it didn't process or work. I think it should change to another screen saying 'Thanks for sending your message, we'll get back to you!' or if the user has sent an unread offline message on their ip, that their previous offline message should come back up with a message on the…

    25 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    The problem was fixed.

    There will be text “Your message was sent successfully!” to inform user, in case he needs to send additonal message, he can press “Send again” button.

  8. Offline message replace "from" or "reply-to" tawk.to to the user email address.

    When offline as soon as the user sends us the message we get the message on our registered email address from tawk.to domain, instead if we directly get the users email address in from reply, our ticketing system will directly send an email with its new ticketid on the user email address.

    24 votes
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  9. Details page hidden by default

    I have accidently clicked the top right button many times trying to close the details menu.

    Can we hide the details page by default, or atleast have a setting to do so?

    24 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Thomas,

    The “Close Details” button is located on the lower right corner of your browser. This should help determine the difference. But we are planning on a redesign of the dashboard pretty soon.

    Hope this answers your request.

  10. 23 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Show the current site's URL on visitor list and chat to allow us to identify which site user is on

    We operate a few hundred sites with different domains from one central code base. The same chat code is installed on all of them and when a user asks a question about the site, we have no idea which website they are on. We operate live chat service in a white labelled fashion.

    23 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there Adam,

    Thank you for the idea.
    The Visitors current URL can be seen in the Monitoring section. If you have any further requests for improvements of Monitoring section, please let us know with a new uservoice request.

    Hope this helped!

  12. know current visitor time

    While talking to visitors via live chat, In greetings and good bye, We think our time and say good morning but visitor is having night time. If we know the visitor time then we can say good night to visitor while we are providing live support on our morning time.

    23 votes
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  13. For PreChat questions that we add, can we have the option to make them required as well.

    For PreChat questions that we add, can we have the option to make them required as well. I have the Name and email set to be required, but we want to capture Phone and Zip code info as well, so having these fields required would be great.

    22 votes
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  14. integration with Magento and/or CRM packages

    so tawk can look up customer info, chats can be logged as tickets, etc

    22 votes
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  15. Need to change "Department" to "Language"

    Hi, some of businesses are based on the language. I think we better to be able to change "Department" as "Language"
    So, the client can talk with the right language (as department)

    22 votes
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  16. Serbian language, I could even translate...

    Hello, adding Serbian language would be great....
    You'll get few millions of available new users.

    Thanks

    22 votes
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  17. Multilingual support with single template (Magento case)

    If we have a Multilingual support site, there is no option to setup different widgets languages.
    For example
    domain.com/en -> English widgets
    domain.com/fr -> French widgets
    and etc

    Thanks.
    Greate job!

    22 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey tawker,

    You can achieve the effect you are looking for by assigning different Widgets for different store views.
    For example, create 2 different Widgets. One Widget, leave in english, the other in french.
    Then assign each widget to the corresponding store views and voila, multi language enabled!

    Remember that this setting is located in Admin → Widget Content in our dashboard.

    Hope this answers your question.

  18. Advanced Widget Position Types

    During this time you only allow users to edit their widget positions from left to right. Why the lack of diversity? I suggest you add a variety of widget positions to allow users to feel more in control of their content. Left and right just seems a little too simple.The way I see it, these options would fall inside the 'Manage Widgets' inside the 'Type' section cell of the 'Widget Manager'. I see it as a button labeled 'Modify' much like your already implemented settings modification button inside the 'settings' cell inside 'Manage Widgets'. Here is a list of position…

    22 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Email missed messages

    Send a message to agents, when they miss a chat, user already left site, but Agents didn't join to chat.

    i.e. add to "Edit Site Settings" checkbox "Email missed chats". And sent such chats to email.

    22 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  20. WHISPER In Android & Iphone

    Hello,
    The WHISPER option doesnt works BETWEEN agents when we are using Android Software

    22 votes
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