Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Show name of agent inline of chat when joining or leaving
Show name of agent inline of chat when joining or leaving
4 votes -
automatic offline message to uservoice contact support?
it will be great if an offline message automatic coming to uservoice ticket support, i hope soon available not only on uservoice.
3 votesHi there Syarif,
Thank you for the idea but currently we are not planning on such functionality.
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Self hosted files would be nice!
To be able to host on our own server would be great. So that we can easily integrate with out custom servers without having to punch wholes thought the firewall and keep the software in house.
3 votestawk.to is a cloud based service, not self hosted.
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Change the "Estimated" wait time for tawk support.
It always says 1 minute estimated wait time, it usually takes more than 20 minutes.
3 votesThis is declined. The estimated wait time is automatically calculated based on the average time it has taken to answer a chat for the account. If it says 1 minute, then that’s how long it takes us on average to answer.
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3 votes
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dashboard cleanup
The dashboard is messy both in layout and in styles. Texts needs spacing, video go away to make space for all the other stuff
3 votesWe are launching a new dashboard soon.
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remove the maximize option
you should remove the maximize option from the chat window if you will not remove i will remove
3 votes -
Change the bubble of the widget with Clipart or personalize comics
Change the bubble of the widget with Clipart or personalize comics
3 votes -
Add the ability to capture cookies to identify the visitor and show it to the agent
The idea is to allow the agent to identify who is visiting the website. If the user has logged in a page that requires authentication, then a cookie could be used to pass to tawk some information of who the authenticated user was.
This would allow the agent to start chatting knowing who the visitor was.
3 votesHi there dear tawker,
We would love to implement this but unfortunately this is not possible with 100% accuracy. ):
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improve analytics
Be able to see what people have searched for on your site, pages visited even if they did not start a chat. This would help us to know which pages are performing, what customers want and better help them in future.
Also to prompt them before leaving to leave an e-mail address so we can inform them of price changes to products they have looked at.3 votes -
A "Not Connected" tab.
This would be used when you're using local files. The tab will still show but it will say "Not Connected" because it's not using a webserver. It will help the website developers because they won't think it's not working.
3 votes -
3 votes
Hi there Chris,
Unfortunately we do not control the Aliases Agents use and should not prevent them selecting names they want.
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Reply to offline message within the dashboard using SMTP.
We should be able to set up an SMTP account within the dash to view and reply to offline messages and reply emails. This would keep everything within the dash and save time when having to search within email accounts for replies and offline messages.
3 votes -
Option for Active Chat to Reuse Previous Conversation
Conversations in Dashboard View get appended to, each time a user submits a chat request. This occurs even when the user has selected [END CHAT] and [START NEW CHAT].
For sites where users share the same computers, multiple users' chat requests will be grouped into the same chat. I would like to have an option at the site level that would always create a new chat.3 votesHi there John,
This is a good idea but we can’t do it because of 2 reasons.
1. We cannot 100% accurately determine if the returning visitor is the same
2. If we showed conversations based on email addresses, that would be a security issue.Hope this answers your request.
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Visitor Information in Excel Spreadsheet
It would be really helpful if we could download a list of all of our visitors as well as dates they visited, amount of time spent per page, and any other information that is gathered so that we could utilize this in keeping track of our interactions with customers
3 votesHi there Winston,
You can do this using Google Analytics.
Hope this helps! -
Sow Visitors list Ordered by Visit ASC or DESC
Sow Visitors list Ordered by Visit ASC or DESC.
At moment visitor list (Menu left) show random.
Also, put last time under the name.3 votesHi there dear tawker,
As the Monitoring section is dynamic, sorting would not work in the way you want in this case.
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Enable me to programmatically send messages to agents and engage with a specified visitor.
For example: an error occurs, an agent gets notified that the visitor had an error and can then engage a chat with them.
3 votesHi there Ken,
You can send messages to Agents using the Agent Chat option in the dashboard but there is no way to engage a particular Visitor if they have not started a chat with you and provided you with their email.
But you can use Triggers to communicate with visitors that have not yet engaged with you.
Hope this helps!
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Operating Hours
As a client, we sometimes see that the time you chat is outside of the companies outside hours. We should have a link that shows the companies operating hours. All there is to the idea is that we put a link for operating hours, and whatever we put in the schedule, the client sees. This is important because if we miss a chat with a client they know when to chat us back. Hopefully we can get this idea.
3 votesYou can add a page to your own website that outlines your operating hours. This isn’t required as part of the chat system.
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Make analytics public
I want to make my analytics public and embeddable so that potential advertisers would like to advertise on my website.
Many thanks,
ACW Technologies3 votes -
Please add an array to $_Tawk.toggle(); that can overights the delfault widget settings.
In my website I have the widget set up to work at the bottom of the screen like everybody else. But in my "Contact us" page, we added a "Chat width us" link. We are currently using the $_Tawk.toggle(); function to toggle open/close the current widget.
The problem is that we would of prefred to have the chat open in full screen mode while keeping the bottom widget in window mode. The way Tawk works right now is that you can only do it if you set it up in the wiget settings ... but that would also inpact the…
3 votes
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