Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Change the toolbar to another place, not just the bottom left/right.
My website have so much space to put the toolbar to the left-mid or right-mid, so I suggest to change the toolbar place flexible position.
1 voteHi there dear tawker,
There are more Widget position options available now but we are not currently planning on allowing positioning the Widget in the center.
Hope this answers your request.
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Feature request
Feature request: To add the option that allows agents to transfer the chats from one agent to another one.
1 vote -
make tawk pages private for consulting purposes
I would like to create customized pages for individual customers I do consulting for, so thought it would be a cool feature to be able to set up personalized pages.
1 voteHi there dear tawker,
You can use the Page feature, add a custom URL and share the link with your customers. That way only they will have direct live chat with you!
If you need help setting up your page, please contact our Support. They will gladly help you!
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Change the size of the mobile widget
The size of the widget are very short,fix this.
1 voteWe have updated the widget today, stylized, resized and changed the icon, as well as loading the chat above your site, as opposed to pushing the visitor to a separate tab as it did before.
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Hi there,
When using iphone, the minimized chat window is showing "Se..." when i am offline and when online it shows "Chat" which is fine.
Please fix offline view. Let it be "Send" instead of "Se...".1 vote -
Thinner chat widget
I would like the chat widget to be able to get a little thinner. I'm getting complaints that it is constantly in the way of the website. Making it just a little thinner would be great!
1 voteHi there Daniel,
Many new widget customization options have been added. Hope that these will help you!
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Enable Trigger Sound TO Notify Users
Enable Trigger Sound For site users TO notify them we are here to help you
1 vote -
rotate widget on center align
allow widget to be rotate 90degrees clockwise on center aligned. Just having the widget aligned at the bottom but moved to center left or right
1 vote -
Allow operators to set an image.
Allow operators to add an image so that when they talk to a client in the widget, an image appears rather than a wannabe facebook parrot.
0 votesThis is already possible Louie. Images can be changed in Settings > Aliases.
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Clean up the design of the backend.
Clean up the design of the backend.
0 votes -
Visitor location in tawk.to map page is showing same location for all visitors.
I am facing problem as the visitor location map page always showing same location for every visitor (i.e. Jamda>Maharashtra>India). however I am getting correct location of visitor in ip lookup webpage. Please fix it.
0 votes -
Mobile chat without popout window
Right now, the mobile widget opens another tab when clicked while it is a simple window maximisation on desktop. When can we expect that functionality on mobile?
0 votesWe have updated the widget today, stylized, resized and changed the icon, as well as loading the chat above your site, as opposed to pushing the visitor to a separate tab as it did before.
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The Chinese translation on the multi-language select list is wrong
The character 官话 means Official Language, it should be replaced by 中文
0 votesHi!
You can help us improve current trsnaltions here:
https://crowdin.com/project/tawk/ -
Add Hyper Link on Offline Widget along with Text
We are able to add text on top of the window, add input text in Body but cannot add a hyper link.
When there is noone online we get the offline widget displayed, as there is input text, the user can fill up the details but there is no way to add a hyperlink on the offline widget. A hyperlink will help customer to redirected to specific page on which more details about self service or knowledgebase is.
0 votes -
i want this Requirements of the chat feature: Multiple Advisors Email Chat Transcript Delivery Status Read Status Sound & Visual N
i want this Requirements of the chat feature: Multiple Advisors Email Chat Transcript Delivery Status Read Status Sound & Visual N
0 votes -
add a possible to improve the dashboard translation (Swedish translation is not very good and we are willing to assist in that)
We are willing to assist in improving the Swedish langauge support for the dashboard- quite a few phrases that aren't very well translated (and inhibits us from using this with out customers who expect a certain professionality in the plugins we use)
0 votesYou can assist with bettering the translation here :
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Offer a Data Processing Agreement (DPA) to comply with GDPR
Since user data is involved, we need the possibility to sign a DPA with tawk.to regulating the processing of this data. This should be a pre-signed standard document that admins can download and countersign.
0 votesHi!
It was already available on May of 2018.Please chedk: https://www.tawk.to/data-protection/dpa-data-processing-addendum/
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Offer a Data Processing Agreement (DPA) to comply with GDPR
Since customer data is stored and processed, we need to sign a DPA with you to comply with the new GDPR regulations. This should be a standardized document that admins can download and counter-sign.
0 votesHi!
Please write to compliance@tawk.tohttps://www.tawk.to/data-protection/dpa-data-processing-addendum/
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New Modern UI for widget and chat window
it would be sweet to have a new modern UI on the chat widget and chat window, anyways Great APP!
0 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
The new look and all the features that you requested are now available with our new widget design!
You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat!
To learn more about our new features, visit the following links:
1. Customizing the widget header and body cards -
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards2. Changing the greetings on your widget -
https://help.tawk.to/article/modifying-widget-greetings3. Changing the appearance of the chat widget –
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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