Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1199 results found

  1. Make chat online only during certain hours of the day. Automatically go offline at a certain time.

    Allow us to determine a range of hours that we want the chat to say online.
    EX) If you are open from 7am-5pm the chat would say online, but when you close the chat automatically switches to offline at 5pm.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi there dear tawkers,

    Thank you for the suggestion. We listened and brought you the Scheduler for each widget. We will be improving it in the near future!

  2. preconfigured shortcuts

    It would be great, if you set preconfigured shortcuts of the most used chatphrases. and if a user need more he set own shortcuts. so you can save yourself a lot of work

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. I want to send file on Android

    I want to send file on Android

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  5 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. App apk for phones without google services.

    We in China don't have google services so we can not download your app from play market. Can you please add link for downloading your app directly for people who doesn't have google services on their phones? or maybe you could add your app to Chinese appstores?
    Thank you!

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    18 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!
    App for some time is available to be used without Google Play services.
    Also if there is no Play Store on your device, you can write us to support@tawk.to and request for Android .apk file.

    The app depends on using them to provide push-notifications, so we can’t guarantee that they will be able to arrive on your app. Also if there will be other features that depends on Play services, they may not work.

  5. Custom labels for Agent group chat

    It is nearly impossible to identify which group is what and often ending up posting a technical question in a wrong group. Obviously, nobody in the group have expertise to answer the questions causing delays and frustrating experience.

    We love tawk.to so far and It is an urge to the Team on behalf of the community users wishing this feature gets implemented soon.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!

    Previously Agent group chats had a name of agents participating in chat.
    Now the chat name (title) is required to be set on creation step and can be changed later.

  6. Allow the Widget to be Always-ON

    I talked to a few people from Support about this and it seemed like they thought I was crazy...

    I thought the whole point of having the tawk.to mobile app was so that we could respond to any message as soon as it is received, even after hours? As of right now, we have to remain logged into the dashboard for our widget to appear "online." If that's the case, what's the point of having the app? And what's the point of having a scheduler? Support told me it was so that the chat would switch to "offline" at a…

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Improvements  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. GDPR - Tick Box that visitor agrees with the storage of info and messages.

    Add a tick box where visitor must tick "By using this chat you agree with the storage and using your personal information and messages" to enter chat. As this may be required by May 25th with new GDPR regulations?

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    We have implemented Consent form for visitor.
    To set it up please go to Admin – select required property – click Consent Form on the right menu.

  8. Translation is missing for "Email transcript to:" and cannot be edited

    We noticed this one translation is missing and cannot be edited so far. I checked in the 8 non-English languages we use and it said "Email transcript to:" in all 8. They are:

    Spanish
    Portuguese
    Simplified Chinese
    Traditional Chinese
    Japanese
    Korean
    German
    Russian

    We are appreciative of a great service and thank you for continually making it better.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. On JOOMLA WEBSITES LANGUAGES

    Hi, It should be great if You make option that we can use Your component on sites with more languages..
    So if there is Russian and German language, Your widget goes in Russian when users are in Russian version of site. It goes German when users are in German version of site....

    If You want to work it with Joomla this is very important feature.

    Thanks a lot!

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Chat Rescuer trigger... not working

    Not sure why... but the Chat Rescuer feature on the triggers still fires the offline message to a user if the chat has started and ended within the timeframe set. If chat has initiated and/or completed, the trigger should not run.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. X closes chat right away

    X button sould have an option to close right away, no asking anything else alot of my users complain about this so an option to instant minimize with X would be good.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. In a webshop (Magento) see the cart value + products in the live chat!

    When you have an overview of the visitors, show the current cart value + products in the cart.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Croatia (HRVATSKA) Language

    Hi, it would be great to have a new language Croatian (Hrvatski).
    Thank you

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. [Portuguese] Change the default word on the mobile widget

    In portuguese it shows only "conver...", and that does not mean any thing! I suggest you change it to just "Chat" (the same in portuguese).

    If you need any other translation help in this topic just send me an email! =)

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    We have updated the widget today, stylized, resized and changed the icon, as well as loading the chat above your site, as opposed to pushing the visitor to a separate tab as it did before.

  15. more page referral information

    In the dashboard I see the page the user came from to get to my page, but it shows just the page information. The whole referrer link would be of benefit to the agent to put their entry onto the page into context of the users actual search.

    Even if it only limited to keyword searches and the keywords themselves are comma or newline separated after the referrer link.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. add offline mode fallback trigger

    When the chat is online, but no agent answers the chat, the customer stays there waiting for an answer. We can setup a Trigger to auto-reply if no agent replies within x amount of time (Chat rescuer), but it would be nice to have the option to change the chat window to "offline mode" so that customer can send his questions by email as if the chat was offline.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  6 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Chat position <Top Center or Bottom Center>

    To have the option to place the chat on:
    TOP CENTER or BOTTOM center

    At the moment the only options are for Left Or Right.
    Thank you.

    http://tradezero2.tumblr.com/

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. When offline, able to link to a page rather than chat offline form.

    The customer should be transferred to the 'Contact Us' page or any custom page when they click on the offline chat button instead of the offline form which has to be filled to be sent to email.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. I do not get push notification on my iphone

    Help me pleae

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Include agents name in mobile chat

    We notice that when a user is chatting to an agent on desktop the user can see the agents name however if the user is on a mobile device the agents name is not displayed.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 7 9 11 … 59 60
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base

(thinking…)