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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Disable input form for offline message (= just a leave a message)

    For offline messages, we don't want the user be able to leave us a message directly (which we get via email from tawk.to, very hard to track and reach out to customer).

    Instead, we just want to leave a note, telling the user he can always send us an email to our support team (which then lands in our ticketing system).

    285 votes
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    33 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    The offline message will be placed as open chat in Messaging section.
    You can convert that offline message into a ticket and have conversation with the customer through tawk.to ticketing system.

  2. Add Windows Mobile App

    Mobile App for Windows Phone would be very nice

    277 votes
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    72 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    We would love to support Windows Phone but it’s market share is below 1% and Microsoft has dropped support and there will be no future releases.
    http://www.theverge.com/2016/5/23/11743594/microsoft-windows-phone-market-share-below-1-percent
    https://www.idc.com/promo/smartphone-market-share/os;jsessionid=5E23A8B9FB548BB1EC7F610408A9D9A8

    So it doesn’t make sense to develop a Windows Phone app. If Microsoft decides to revive this OS, we will definitely support it then!

    Hope this answers your question.

  3. Edit the widget css

    I want to be able to edit your widget css of my own liking. My friends are very desirable to do so

    263 votes
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    45 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Linh,

    Thank you for your feedback!
    We are currently planning on adding a lot more customization option to the widgets but we won’t be adding the support for CSS modifications.

    We think that the advanced widget modifications will be enough for you not to have the need to edit any CSS.

    Hope this answers your question!

  4. Create instant messaging support (example: gtalk, msn, ym, skype, jabber, xmpp)

    Allow receiving chats via globally used instant messaging protocol/s like XMPP, google talk, msn, yahoo messenger, skype..

    one most compatible would be sufficing and greatly appreciated

    133 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Less and less IM’s are supporting external integration (eg: Google Hangouts no longer supports XMPP), so it would be a waste of resources to integrate with 3rd party instant messengers. We hope to better our mobile apps over the coming months, and launch desktop versions of the app, so that it removes the need for IM support entirely.

  5. Please give us two interface options for monitoring the visitor

    Dear Tawk Staff,

    I see that you've just add a Monitoring Tab in the menu to manage visitors easily for some high traffic sites.

    But with the low traffic sites, it's easier for us to use the older version.

    So please give us two interface options: one old and one new.

    Like an A/B Testing, you will see what your clients really need!

    Thanks!

    113 votes
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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We will not be reverting back to the old version, as the sidebar has many more features rolling out, which would make monitoring incredibly inefficient if it were to remain in the sidebar.

    There was also no room for filtering in the sidebar, and is very confusing for any agent answering on behalf of more than 2-3 sites.

    The new monitoring section, and new sidebar features far outweigh the benefit of a sidebar monitor.

  6. open source tawk.to so folks can contribute with top features voted here

    Given tawk.to is free for all and won't charge ever, why not release it opensource so all folks that love it can contribute back by sending pull requests of the top features voted here?

    64 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    We are not planning on open sourcing our platform but we are planning on expanding the ability of our API, giving you the option to build new and interesting addons and integrations.

    Hope this answers your question.

  7. close widget

    A simple way to close the minified widget (a X at the very right). So that customer's not interested in a live chat option, can simply remove the whole thing. Especialy handy for mobile users, where the widget seems to be openend up by accident.

    49 votes
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    declined  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Prevent double click of like button

    Several of our users are double clicking the like button so the conversation is liked and then removed instantly.

    Blocking double click on that button would give us much more accurate like stats.

    47 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob,

    I understand the issue but we need to leave the buttons as they are because Visitor can accidentally click the thumbs down button and would want to undo that action instantly.

    Hope this answers your inquiry.

  9. custom support email for free

    Please give the custom support email option for free. This will help our customers aswell to know the mail is received from the correct team/website.

    Without this option, we cannot bring trust to our emails... Please do add this feature to the free plan.

    46 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support XMPP

    It would be great if tawk.to can connect to xmpp client like pidgin,trillian or etc... :D

    41 votes
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    declined  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. When someone wants to end chat and presses the x on top right it asks for conformation to this action can this be turned off

    When someone wants to end chat and presses the x on top right it asks for conformation to this action can this be turned off so that when x pressed the chat closes without confirmation request.

    34 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    Thank you for the idea!
    Currently we are not planning on developing this functionality as this prevents accidental closes which can frustrate everyone. Also, it impacts the reliability of statistics.

    Hope this answers your question.

  12. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

  13. 32 votes
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    declined  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow register via social networks

    On pre chat form, when a client reaches the chat to allow them register using social networks like facebook or G+

    28 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Chrome Extension

    A Google Chrome Extension like a Hangout

    https://chrome.google.com/webstore/detail/hangouts/nckgahadagoaajjgafhacjanaoiihapd

    To autostart and go online allways when the google chrome is opened

    25 votes
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    23 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please add a TIP Solution

    our support at the live chat are very costly and time consuming as well, sometimes we need more then 1 hour for one each single costumer chat, mostly the visitors are very happy about this great service and want to donate some $$ .... for that I want to ask, can you intigrate a DONATE FUNCTION (via PayPal for example) ...it will be really great and helpfully

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make it so agents don't need a tawk.to account.

    One of the problems with the tawk.to accounts is that when you want people to be agents they have to make a new account. In idea i would like is for the admin or promoted users will be able to create 'local' accounts. This would work in one of the following ways:

    1) The user opens the chat window like a normal user, then selects 'Admin Login' (a small link at the bottom, next to the 'O Tawk.to' Then the chat area will be replaced by a small login screen, they will be sent ONE user at a time and…

    21 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    Although we understand why you would want such an option we don’t have any plans on people using tawk.to without registered accounts. This adds liability and removes responsibility.
    Also we currently are not thinking of making our platform open source.

    Hope this helps.

  18. Self Hosted Client!

    A nice feature would be to be able to host Tawk on our own servers. It's easy, encrypt the code and you should be good.

    20 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Owen

    Thank you for the idea but we are not looking on making a self hosted app. Maybe a few years later but not in the near future.

    Hope this answers your request.

  19. Have some API so that users could use Pidgin or Adium with tawk.to

    Skype used to have an API. It's now removed , so look how many users left it !!! With tawk having an API , users can use tawk from Pidgin or Adium or any other chat app , so that saves the energy needed for you to create a desktop app :)

    20 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Windows Application Spell Check

    There's no spell check facility natively in the windows application. Because of this I'm more likely to use the website rather than the web application as there's native spell checking done through the browser. If you are keen to get people using your apps then this is must-have.

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    Unfortunately spell check is another industry and done at OS level so we are not planning to develop our own spell check application.

    Hope this answers your request.

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