Add custom wait times
Ability to preset wait times
TrelixHD
shared this idea
Hi there dear tawkers,
Thank you for the idea but the wait time is calculated automatically depending on the actual average time your site Agents answer Visitors. We have no plans on allowing this to be set manually.
Hope this answers your request.
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Pizzaria Meu Rancho
commented
I don't see why this couldn't be an option. Not every start up have a staff. Also, a one person only business would benefit a lot from such an option.
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Furkan
commented
I want to change waiting time for chat
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Ethan
commented
I noticed that you can't change the estimate wait time from 1 minute to maybe 2 minutes or maybe even an hour! Well you know what I mean. I would love to see this feature added because not every agent can answer a chat in one minute.
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Sakiel
commented
Please I propose you provide a away admin can increase or reduce the estmated wait time, say from 1min to 2min. Thanks
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Power
commented
When a visitor wants to chat they type a message and a box pop up saying "estimeated wait time is 1 minute until a agent responds" I want to change that to for example 5 minutes.
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Dlanor Taylor
commented
An estimate wait time should be ablable to be changes by the admin
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Anonymous
commented
I want it to be that when a customer starts a chat and I"m busy, that right then while the customer is waiting for an agent to answer, I can enter a waiting time for that specific customer and it will come up like they will see for example; estimated waiting time: 3 minutes.
Thanks!