Add post-chat wrap up form for agents that is later exportable
After a customer leaves a chat, agent can select case dispositions from custom fields and add additional closing comments.
Hi there dear tawkers,
You can add any information about the chat in Notes.
Hope this helps!
Петр Королев commented
Yep, it would be nice to mark them as "completed", "need to call later, when item will available" or whatever.