When someone wants to end chat and presses the x on top right it asks for conformation to this action can this be turned off
When someone wants to end chat and presses the x on top right it asks for conformation to this action can this be turned off so that when x pressed the chat closes without confirmation request.
Hi there dear tawkers,
Thank you for the idea!
Currently we are not planning on developing this functionality as this prevents accidental closes which can frustrate everyone. Also, it impacts the reliability of statistics.
Hope this answers your question.
We use the chat on our product dashboard and it blocks some features. Having to click 2 times every time you log in seems excessive - just clicking the X should close the chats.
Yep, I would even say confirmation of 'end chat' should be required upon clicking X if no chat has occurred.
Nikolaj Loft Jørgensen commented
Even worse, this also occurs for empty chats.
It shouldn't ask for confirmations, when not chat has been started as all, whereas an option for confirmation for an active chat might be a good idea to keep the flow simple for the end-user/customer.