It will be great to have that function "Seen" like in Facebook, that agents can see or clients read their message
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a “Seen” function with our chat widget.
Our dev team are is working on a huge rollout of new updates for our Messaging product.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Moly Doly commented
It will be a great functionality. Not only customer seen but customer can also check that the seen by admin. It will make it more mature and responsive like this one. https://printerloop.com/
Carole R. Mann commented
The “seen by” feature shows up under each individual reply in a thread, not only the main content for example, if someone sends you a Facebook invite to a party, they'll be able to see whether you clicked open the invitation and whether you read individual replies on the event page.
Thank you for sharing your valuable solution, it's work properly.
mc muckerian commented
Thanks for sharing it with us.
When it says “seen” under a member that has not yet responded to the event invitation, it means that the member has seen the invitation but not yet responded. This is whether they reply in the app or by e-mail .
Slobodan Isailovic commented
Hello, this would be awesome! JivoChat has it for 4 years already.
@jeff nice idea, to also see if Ticket email opened
Include read message function!!!!! PLEASE
Shivam Gupta commented
you have to include message seen or not seen by visitor.
This would be great for both on-line chat, and the ticket/email system.
Ability to see if visitor saw my reply. A small check mark like in messenger.
It will be great if you can add read receipt tick mark like as WhatsApp.
So that we can see whether he read or not our messages
You should need to include delivery and read notification like whatsapp.
Please add any tick, mark or sign which confirmed us for the delivered message.
The ability for an agent to see when a customer has 'seen' the message. The ability for a customer to see when an agent has 'seen' their message - 'seen' could appear below their message.
Shruti Jain commented
There is no "seen" notification on every conversation.
Morten Andersen commented
This feature would be great. When is this planned for?
This would be great
Just like facebok having a "read" option for tell the agent that the client have read our message
in facebook chats i saw there is a option called "seen" . when one chat person saw a massage then in other chat person will notice that patner had see that . can you add that option . only want to see the visitor has saw the chat . no need to saw that agent has seen to visitor .