"Human" names of the visitors
The names of the visitors (V1449997133389890 and so on) looks crazy :) I think www.chatra.io names looks great - look at http://prntscr.com/9dl2g5 . Even "Client 1", "Client 2" looks better :) Please think about it!
Valery shared this idea
For visitors, that I set name during the chat - the name presented instead if "V1449230376550663".
Now I see all visitors in history like V1449230376550663 - it's very hard to find specific chat.
I set Visitor Name for some chats in history - to easily find him later. But in history they to still presented like V1449230376550663. Not with user-defined "Visitor Name"