Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
Francis
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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M21C
commented
please give an option to manage GMT for offline messages.
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OkeSlot okeslot.xyz
commented
Yes sir, this is needed for me
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Ulisses
commented
+1
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Anonymous
commented
+1
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Endrigo Alberto Rivas
commented
Please, that feature is necessary!
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DNSnetworks Team
commented
Let's get this change done, guys. Chat transcripts should reflect time setup in property...but that feature doesn't exist.
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Aang
commented
Please send chat transcript in our time-zone, not in GMT+0.
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Anonymous
commented
How to change the timezone to GMT + 5.5
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Mandy Roux
commented
Hello, please can you let us know when this can be done. It causes huge issues for us.
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Anonymous
commented
Why would this not be implemented after 6 years? It is such a simple thing to fix...
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Christos Stefanidis
commented
Please it's so crusial this. Why not?
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Anonymous
commented
+1
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Anonymous
commented
+1
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DonInternet
commented
+1
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Admintawk.to
(top bird!, tawk.to)
commented
Hi, Marcus!
The timestamps in the tickets/chats should be correct. If not, please write to support@tawk.to
This request is for changing time when transcript are sent, not for messages inside of a chat. -
Anonymous
commented
We need accurate time stamps. I had a customer complain he had not been assisted in over 48 hours, he sent a message in to our system at 2AM but on the ticket it looks like 2PM....Do you know how frustrating this is? Now my boss just thinks i'm not doing my job properly. Thanks in advance for making this update.
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Arijita Ghosh
commented
Yes I agree to this idea because there we need to do the time calculation every time we get a chat transcript by mail. So you are requested to please send the chat transcript in Agent's time format so that it can be understood easily by the Agent.
Thanks in advance... -
Irit
commented
Please do! it's essential especially in emails sent to customers. I hope you'll give this option ASAP.
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Anonymous
commented
+1
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Anonymous
commented
yes, this is needed. of course this is needed, it's completely wrong that this doesn't work.