Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
Francis
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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IT Services commented
Would be great to see chat transcripts in local time. The 24 hour format is fine, although if it were a choice in settings, that would be ideal, since we use live chat during the day.
Love the program...keep up the good work. -
George C. Young
commented
Thank you :)
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Kyle
commented
Awesome and interesting article. Great things you’ve always shared with us. Thanks. Just continue composing this kind of post.
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Katrina Sparks
commented
+1
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Shannel
commented
This is a great tool to improve chat team skills
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commented
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Arn
commented
Would be great to see chat transcripts in local time. The 24 hour format is fine, although if it were a choice in settings, that would be ideal, since we use live chat during the day.
Love the program...keep up the good work. -
Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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Michèle
commented
+1
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James
commented
It doesn't sound like Tawk.to is interested in fixing this. When I asked: Why can’t each copy of a chat transcript be tailored to the recipient’s timezone?
From Kevin in support@tawk.to :
The timezone of email notifications is set to GMT +0. The reason this cannot be changed is because the assignee and visitor may be in different time zones.
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Axel
commented
Since 2015 wow!
Add this setting please -
Emanuel Yañez
commented
+1
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Jorge Andres Brugger
commented
Please add this fix. From a dev point of view seems a piece of cake, just "read" the widget timezone which is already stored.
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Anonymous
commented
very important!
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Anonymous
commented
Yes, i am also facing this problem because when visitor came my site i haven't understood. I please try to make to local IST
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Anonymous
commented
+100 very important
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JGT
commented
Came here to suggest a new feature, but hundreds have already suggested it in past 5 years!
However, nothing has happened yet. I don't know if the developer realises how simple and important it is to have reports, transcripts, emails, etc. set to your correct time zone. Many of us operate in only 1 country, but this could be any of about 34 different time zones. Not an unmanageable number to set up. -
Anonymous
commented
+1 need to be change it, because the customer will see the time is incorrect
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Kyle
commented
+3 Please allow us to choose Timezone for the time stamp in Mail Notification emails. By default, the timezone of mail notifications should match the Timezone we selected in Widget Scheduler; not default of GMT+0.