Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
My chat transcript timing and GMT is not exact. As it should be +5:30, but showing GMT 0. Please resolve this to local MT.
Andrew Germain commented
Abhishek Goel commented
kindly set the IST indian standard time while sending the transcript bcz i guess tawk to team use US time zone which is very confusing for us
totally agree, time zone management is a must
Hi. Hope that transcripts can be customized and emailed automatically to visitors after the chat has ended. Also, it would be great to if the time zone can be changed.
Nickolas Simard commented
I would also add that it should be a "by Agent/Admin" settings, so that every agents gets the proper time stamps for his or her timezone.
Manoj Perera commented
It would be great if you can chat transcript time to actual time rather than GMT +0 time currently
Conversation started on : Sunday, September 18, 2016, at 14:44 (GMT+0)
[14:52] Abdoulaye has joined the conversation
[14:52] Abdoulaye: hello
[14:52] Abdoulaye: can help you Mr hassan
RocketReach Support commented
+1 ...GMT+8 isn't very readable
Angel Guzman Maeso commented
Currently the chat transcripts are in GMT+0 and each agent always recieve the same timezone. Working globally giving support with several agentes in different hourly timezones is a nightmare, specially for NON-IT people that don't understand about timezones.
It would be nice, if the chat transcripts could be configured for set a global timezone (like UTC or UTC+2 for example since I am based in Spain) and configure also per agent. So if I have an agent in India and other agent in US, I can set properly the chat transcripts for them.
please correct offline message time zone problem. GMT+0 does not make sense for global different time zone.
Add time zone addon on dashboard to choose timezone according to country
I am also looking for that. Thank you.
The GMT time of the webchat transcript in emailed webchats should reflect the time of the operating city as selected for the client in Tawk admin --> Scheduler
e.g. UK is listed as GMT +0, but it is currently GMT +1 as it is British Summer Time (BST)
So basically the time for London is wrong for a good chunk of the year!
Perhaps you could link the city selection to an online time server that updates every 24hrs so that Tawk is always correct?
I need to change the hour of my tawk. It is (GMT+0) and my real hour is GMT+2. I'm receiving offline messages at 20:00hr and in the messagesand in the messages says that it has been sended at 18:00hr.
I think that we need to change the hour of our tawk in the admin.
100% agree. This issue should have been something fixed from the start.
Nicky Casey commented
I second this suggestion
The time zone of the Location should automatically come. Orelse to keep the different Options of time zones.
One should be able to correct the time zone of their account so that the time shown on an offline message is accurate
When a transcript is emailed to us it is based off of a standardized time zone and does not allow us to correct it to our own time zone. It would be nice to have the correct time zone to keep an accurate record of when people contact us through chat.