Have the avaibility to change GMT timezone for chat transcript email
When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Yes need to change the timezone please.
Can't make any sense of when the user actually entered the chat.
Ketan J commented
Chat transcript on domain.com started on Saturday, June 24, 2017, at 05:10 (GMT+0)
Need to set timezone when user sign up into tawk.to
Yes there should be a provision for User to change the Time slot as he / she required. Also it can be better to send time based on IP Location. for e.g: if a Visitor is from USA then his transcript should be based on USA Time slot.
This is a must-have feature for us and I think to a lot of users that dont use this tool for a globally support.
4S Fitness commented
This is a must-have feature for us. For us, all agents work in the same location but take a lot of time to understand the chat transcript.
At least state the time according to the time recorded in the message history. It's confusing to see different times in the emailed transcripts. And if you ever need to use them as evidence, proof or records, they have the right times stated. That's what the transcripts are used for, right?
Marcos Both commented
Many of my clients have complained that they receive the transcript of the conversation in their email and the opening time of the chat does not match with reality.
I suggest that the option based on the time zone of the country of each user be implemented (in my case Brazil)
Thank you for your attention, for your success.
Would be really useful and easy to implement!
Ludi Jawa commented
Timezone only GMT+0. It would be good if we can change a custom timezone in chat transcript that sent to customers
as v r receiving mails in time zone +0 can v change this setting to required time zone this will help us to understand our conversation
My chat transcript timing and GMT is not exact. As it should be +5:30, but showing GMT 0. Please resolve this to local MT.
Andrew Germain commented
Abhishek Goel commented
kindly set the IST indian standard time while sending the transcript bcz i guess tawk to team use US time zone which is very confusing for us
totally agree, time zone management is a must
Hi. Hope that transcripts can be customized and emailed automatically to visitors after the chat has ended. Also, it would be great to if the time zone can be changed.
Nickolas Simard commented
I would also add that it should be a "by Agent/Admin" settings, so that every agents gets the proper time stamps for his or her timezone.
Manoj Perera commented
It would be great if you can chat transcript time to actual time rather than GMT +0 time currently
Conversation started on : Sunday, September 18, 2016, at 14:44 (GMT+0)
[14:52] Abdoulaye has joined the conversation
[14:52] Abdoulaye: hello
[14:52] Abdoulaye: can help you Mr hassan
RocketReach Support commented
+1 ...GMT+8 isn't very readable
Angel Guzman Maeso commented
Currently the chat transcripts are in GMT+0 and each agent always recieve the same timezone. Working globally giving support with several agentes in different hourly timezones is a nightmare, specially for NON-IT people that don't understand about timezones.
It would be nice, if the chat transcripts could be configured for set a global timezone (like UTC or UTC+2 for example since I am based in Spain) and configure also per agent. So if I have an agent in India and other agent in US, I can set properly the chat transcripts for them.
please correct offline message time zone problem. GMT+0 does not make sense for global different time zone.