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Have the avaibility to change GMT timezone for chat transcript email

When we receive email notification after a chat, the time is GMT+0. It will be great to setup the widget with the right GMT time to send transcript with the good time zone.

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Francis shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Ulisses commented  ·   ·  Report

    This is a must-have feature for us and I think to a lot of users that dont use this tool for a globally support.

  • 4S Fitness commented  ·   ·  Report

    This is a must-have feature for us. For us, all agents work in the same location but take a lot of time to understand the chat transcript.

  • Jo commented  ·   ·  Report

    At least state the time according to the time recorded in the message history. It's confusing to see different times in the emailed transcripts. And if you ever need to use them as evidence, proof or records, they have the right times stated. That's what the transcripts are used for, right?

  • Marcos Both commented  ·   ·  Report

    Many of my clients have complained that they receive the transcript of the conversation in their email and the opening time of the chat does not match with reality.

    I suggest that the option based on the time zone of the country of each user be implemented (in my case Brazil)

    Thank you for your attention, for your success.

  • Anonymous commented  ·   ·  Report

    Would be really useful and easy to implement!

  • Ludi Jawa commented  ·   ·  Report

    Timezone only GMT+0. It would be good if we can change a custom timezone in chat transcript that sent to customers

  • Anonymous commented  ·   ·  Report

    as v r receiving mails in time zone +0 can v change this setting to required time zone this will help us to understand our conversation

  • Anonymous commented  ·   ·  Report

    My chat transcript timing and GMT is not exact. As it should be +5:30, but showing GMT 0. Please resolve this to local MT.

  • Abhishek Goel commented  ·   ·  Report

    kindly set the IST indian standard time while sending the transcript bcz i guess tawk to team use US time zone which is very confusing for us

  • Massimo commented  ·   ·  Report

    totally agree, time zone management is a must

  • Anonymous commented  ·   ·  Report

    Hi. Hope that transcripts can be customized and emailed automatically to visitors after the chat has ended. Also, it would be great to if the time zone can be changed.

  • Nickolas Simard commented  ·   ·  Report

    I would also add that it should be a "by Agent/Admin" settings, so that every agents gets the proper time stamps for his or her timezone.

  • Manoj Perera commented  ·   ·  Report

    It would be great if you can chat transcript time to actual time rather than GMT +0 time currently
    Conversation started on : Sunday, September 18, 2016, at 14:44 (GMT+0)
    [14:52] Abdoulaye has joined the conversation
    [14:52] Abdoulaye: hello
    [14:52] Abdoulaye: can help you Mr hassan

  • Angel Guzman Maeso commented  ·   ·  Report

    Currently the chat transcripts are in GMT+0 and each agent always recieve the same timezone. Working globally giving support with several agentes in different hourly timezones is a nightmare, specially for NON-IT people that don't understand about timezones.

    It would be nice, if the chat transcripts could be configured for set a global timezone (like UTC or UTC+2 for example since I am based in Spain) and configure also per agent. So if I have an agent in India and other agent in US, I can set properly the chat transcripts for them.

  • Anonymous commented  ·   ·  Report

    please correct offline message time zone problem. GMT+0 does not make sense for global different time zone.

  • Anonymous commented  ·   ·  Report

    Add time zone addon on dashboard to choose timezone according to country

  • Anonymous commented  ·   ·  Report

    The GMT time of the webchat transcript in emailed webchats should reflect the time of the operating city as selected for the client in Tawk admin --> Scheduler

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