Please give us two interface options for monitoring the visitor
Dear Tawk Staff,
I see that you've just add a Monitoring Tab in the menu to manage visitors easily for some high traffic sites.
But with the low traffic sites, it's easier for us to use the older version.
So please give us two interface options: one old and one new.
Like an A/B Testing, you will see what your clients really need!
We will not be reverting back to the old version, as the sidebar has many more features rolling out, which would make monitoring incredibly inefficient if it were to remain in the sidebar.
There was also no room for filtering in the sidebar, and is very confusing for any agent answering on behalf of more than 2-3 sites.
The new monitoring section, and new sidebar features far outweigh the benefit of a sidebar monitor.
Even if you may think the benefits of a dedicated section outweigh the problems, your customers clearly do not. Allow them the choice, don't force features upon them that confuse them and force them to change their workflow. While I appreciate you are trying to add new features, blocking people from working the way they want is a failure in my eyes, and induces me to think about self-hosted solutions in future...
Please give us the ability to choose between the old way and new way to monitor.
This is quite possibly amassed the most votes in the shortest period of time for ANY topic / suggestion for tawk.to
Biren Das commented
I want the old one.....
Internoc24 LLC commented
and please delete the Sleep Mode..it is terrible.
Tawk, please raise your voice!
Yes, it's so damn right! At least Tawk should give us an option!
we wanna rollback to the previous user-friendly version for monitoring. At least give us the choice. My main task is to monitor all activity on the website and you made it awful with this Monitoring menu. We can't even see which visitor is already opened in that menu.
I want to revert back the previous version of tawk.to. Please do that
Olivier Guillion commented
I concur. The old system was sufficient and easier to use for our low traffic site. Only one page to have a look to past, present and future chats :)
I do not like this new version either. Bring the old one back, or give us option to have the old style
Give us another option to choose the old version!
We don't like this new system, previous was beter for us. And the sllep mode is really anoying I want to keep an eye on visitors and jump in if needed. Yes it's a low traffic site...
It's great if there're 2 Options for us :)
Yes, please, give us older version back. Thanks
I like the old one, it's more effective to monitor all staff and chat
Marry Lu commented
David Moror commented
2 Options is always better than one.
Old one is now good for me too.
Yes, it's right! I've just need the old one for my low traffic site.
Please give us two option!
Tawk, please give us two options!