API to retrieve chat history along with IP address of users and email if provided
Igor
shared this idea
Hi there Igor,
Thank you for the idea but currently our API works only for the Widget and currently don’t have any plans on extending into data retrieval.
Hope this answers your request.
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Anonymous
commented
445r5
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William Edstrom commented
100% agree with Roger Davies.
Also the ability to read a unique chat session ID would be valuable, as would loading the ID(s) of the agent who handled the chat. -
Anonymous
commented
I completely agree with Roger, we really need such functionality from tawk api. Hope you people add it soon.
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Rajesh Ve
commented
I also need such type of functionality from twak chat. As it is free and I need this. Is there any problem giving this all. please mention.
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Roger Davies
commented
Hi All,
Definitely would like to recommend this as a feature - what would be ideal for ourselves (and a number of other developers I imagine) would be for instance - if you add an object to the onChatEnded(...) method so we might do something like:
window.Tawk_API = window.Tawk_API || {};
window.Tawk_API.onChatEnded = function(e){
console.log(e); // where e is an object which contains or can get the full history of chat that has ended ... allows us then to handle this however is needed
};