[Repost] Please give us a choice if the monitoring information is in the sidebar
I understand you have plans for the sidebar, and this may make it laid out better, but I'd appreciate it if you allowed the user to enable a section on the sidebar for visiting users. I enjoy keeping track of people visiting my website and a sound notification for when someone views the page lets me quickly check if they might need assistance. Even so, if you decide not to add this option (despite the large amount of user backlash), could you at least disable the sleep timeout, so I am still notified of users visiting the site.
I hope they get this fixed. There is no way to monitor your visitors while you have a chat open. Before was much nicer, easier, and made more since. Also now you have to make way more clicks to just pull up a chat to greet a visitor.