Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.
Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.

To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent Message
To change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en
Enabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notifications
Managing sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Kiya Pathak commented
Information I got proper from here is a step by step function for configuration which is useful also check our official lastbackpain website
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Katrina Sparks commented
I agree!
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Tyrel Aufderhar commented
By default, Chrome alerts you whenever a website, app, or extension wants to send you notifications. You can change this setting at any time.
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Geovany Senger commented
By default, Chrome alerts you whenever a website, app, or extension wants to send you notifications. You can change this setting at any time.
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Mitchell Hirthe commented
On your computer, open Chrome .
At the top right, click More. Settings.
Click Privacy and security Site Settings. Notifications.
Select the option you want as your default setting. Block a site: Next to "Not allowed to send notifications," click Add. Enter the site's web address. -
Dell Conroy commented
Exactly what I needed! You just saved me several hours. Thanks!
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Kira Moon commented
This design is really convenient for users. I feel undisturbed by messages thanks to the silent mode when I am focused on completing a project.
https://mapqdrivingdirections.com -
Admintawk.to (top bird!, tawk.to) commented
Hi Tom,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
* Go to the top right of the Dashboard (user icon)
* then Manage Sounds.Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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Support commented
Same issue here... today we missed 3 chats
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Christopher York commented
100%, this is another feature that should have been out the box.
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Denise commented
Any progress on this?? - We do no have sound on our PC and we are missing chats and upsetting our customers.
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Anonymous commented
Any progress ? - we missed two chats today alone - thinking of a different solution if we keep mising chats
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Anonymous commented
Any progress here please?
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james white commented
This is really trivial to sort out:
https://googlechrome.github.io/samples/notifications/requireInteraction.html
please can you do so?
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Anonymous commented
It would be also nice if you could answer directly from a notification. U see a sticky bubble above your tray, there is a message from your client a directly below that there is a text area ready for your reply. Opening a full tawk.to window is an option.
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Anonymous commented
Fully agree! I often miss a chat because of doing other job than sitting all the day in front of my monitor. Unfortunately there is no blinking popup, icon or whatsever in tray saying "Hay, U just having a conversation lamb!" Like others we don't have speakers at our working PCs.
This feature is vital. If you can't catch a chat, all other functionality is pointless.
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Anonymous commented
We have missed several chats as our computers don't have speakers here and the notification we have a chat only stays up for 5 seconds. We are considering a move if we can't adjust this and make it more obvious when agents have the browser minimised We are a shop so sometimes agents are away from there desks dealing with customers. Hopefully this can be implemented soon.
Phil -
Justin O'Neill commented
100% agree. the notifications are easy to miss. I would love to have a settings feature available where you can set the desktop notification remains visible until the message is answered.