Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.
Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.
Tom
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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chetan bhagat commented
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Kiya Pathak
commented
Information I got proper from here is a step by step function for configuration which is useful also check our official lastbackpain website
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Katrina Sparks
commented
I agree!
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Tyrel Aufderhar
commented
By default, Chrome alerts you whenever a website, app, or extension wants to send you notifications. You can change this setting at any time.
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Geovany Senger
commented
By default, Chrome alerts you whenever a website, app, or extension wants to send you notifications. You can change this setting at any time.
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Mitchell Hirthe
commented
On your computer, open Chrome .
At the top right, click More. Settings.
Click Privacy and security Site Settings. Notifications.
Select the option you want as your default setting. Block a site: Next to "Not allowed to send notifications," click Add. Enter the site's web address. -
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This design is really convenient for users. I feel undisturbed by messages thanks to the silent mode when I am focused on completing a project.
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Tom,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
* Go to the top right of the Dashboard (user icon)
* then Manage Sounds.Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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Support
commented
Same issue here... today we missed 3 chats
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Christopher York commented
100%, this is another feature that should have been out the box.
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Denise
commented
Any progress on this?? - We do no have sound on our PC and we are missing chats and upsetting our customers.