Desktop Notification configuration
Desktop notification should be configurable.
1>Length of time on screen should be adjustable.
2>Option to keep on screen until answered.
3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
4>Re-notify of continuing chat when agent has multiple chats going.
Remember we all have other things (jobs) to do beside staring at the Tawk Dashboard.
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Agent Message
To change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
For Google Chrome Notification:
Enabling Desktop notifications
Managing sound settings and desktop notifications
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
may the sound notification ring until the chat accepted ? or have a pop-up desktop notification
desktop notification should be more intelligently indicative to keep on the reminder in terms of Visual and audio alert for the time it is clicked
Can we have options to make the Notification pop-up stay active until chat is accepted? Or have it Flash on/off longer to grab attention better