Merge users from the same IP adress
Sometimes it happens that Tawk shows two users from the same IP. In my example is happens when users proceeds to main website and then clicks LOGIN and gets new tab opened with login page.
If IP of the visitor is the same merge it into one visitor.
Of course there could be more variables like operating system -> when there are 2 users from one office for example, one user is using Android device and the other - Windows - these users shouldn't be merged (i think).
6
votes
Jakub
shared this idea
Ho there Jakub,
We cannot do this as not everyone have a unique IP and most of users share an IP with other people.
Hope this answers your question.