Here we asking for our website users data export option from tawk chat system but we not getting any response from them. 1stly we use free tawk chat here we get some benefit but think how can tawk give us this facility for FREE..? YEs, our all client name,email,mobile numbers database they collected and sale. That's why they cant give us any option to download our client database. And manually not possible to sortout all data. 2-3 yrs people demanding some IMP thing and tawk smart ignore. After All its a business secret.

Here we asking for our website users data export option from tawk chat system but we not getting any response from them. 1stly we use free tawk chat here we get some benefit but think how can tawk give us this facility for FREE..? YEs, our all client name,email,mobile numbers database they collected and sale. That's why they cant give us any option to download our client database. And manually not possible to sortout all data. 2-3 yrs people demanding some IMP thing and tawk smart ignore. After All its a business secret.

On top of being able to export the reports, we should be able to see how many chats an agent is engaging daily, weekly, or monthly but be able to see them all instead of filtering them one by one. We are looking for reporting to see the value of having chat and how many an agent can do effectively in a month, but the current filtering for each agent is time consuming and on top of that, we can't export it.

I want to export data from the reporting section. I am surprised that this feature does not exist. What is the point of having reports we cant do details analysis on it via excel sheets

Please guys! This should've been a part of it from the beginning

I'm amazed this isn't built in already, I need to analyse some of the data which is impossible without exporting it... Have to manually do it at the moment!

any uppdates on it? we need to export chat & tickets data.. as well as export reporting data

IMPORTANT!!!

Would also love the ability to export to a google sheet and csv or even integrate with existing marketing dashboards

We are testing Tawk. One of the most important feutures of zopim is the possibility to export all the old conversation details including Email.

This is great for transfer all the address in the mailing list.
Hope will be improve.

we want to download the reports for Volume chats, Solved chat, Resolution Time, Each and everything we want to download the report in excel format.

Hello,

We have been using Tawk To at work since a few months now, however, unable to 'Extract' the data per month in order to view our visitors and other details. This makes it difficult for us to check the gist of the data and we end up spending time checking the details per day.

If Tawk To would introduce an Extract All feature, it would be helpful to share and compare data in an instant! Kindly work on the same, it would make it a delight to use Tawk To if this is fixed!

Thanks!
Nikeeta J.

It would be awesome to export the statistics of the chat daily and automaticly to a .csv on a server. This would enable us to create our own dashboard which integrates / combines the tawk.to data with data of other communication channels as phone, mail etc.

This is not the only suggestion you get regarding this matter. Please work on an Export feature for reporting, we're currently using this chat and it's amazing but my boss needs a daily detailed report.

Export based on referrer, country, browser for a particular website or domain.

Thank you!

I would like to suggest that you should have the option like export the data to excel sheet so that we can make reports of certain agents as we requires those facilities...

The reporting section is not as complete as it could be used, I think. Maybe add some details or show them in a board. Add graphics, etc. We could also use the details by extracting them. With a colomn : Name; Email; Messages; Duration; Offline or Online; Missed; Approach; Agents; etc. We could use them to make our own graphics in an excel sheet. I just write them one by one for now, and it is clearly a waste of time, if you could just put the form to extract them directly.

Just give a export reporting feature, its will be a great apps, seriously

1. To provide more customization option for reports
2. To allow admins to download and export reports.

Please consider providing the option to export usage stats in a PDF format.

super important!