Export / Download reports with excel or csv
there should be a way to create report and export to a file them as this is important for customer service managers
dashboard info extractable into excel
Allow admins to create exports, based on variables that are captured (or that can be captured) during the chat session. This would be comprised of custom questions during the pre-chat session, along with variables such as IP, OS, etc that currently resides in the details pane. This information could provide crucial for followup and ultimate conversion.