make the custom questions in prechat form be department dependent
when the user selects a department in the pre-chat form - it will be really useful to have specific custom questions for this depertment
Thank you for the idea.
we will be looking into this idea.
When a person chooses a department, questions should appear based on the department.
Christopher York commented
Woops, just found this :) I just proposed this idea. This is a MUST. Seeing that this is almost 2 years old, I dont have high hopes...
We are currently using LiveZilla that has this ability, but we'd love to replace LZ with Tawk.to. Cannot do this until this is implemented.
as above - show shortcut or other custom message when offline based on department choice.