make the custom questions in prechat form be department dependent
when the user selects a department in the pre-chat form - it will be really useful to have specific custom questions for this depertment
22
votes
George Petrov
shared this idea
Hi George,
Thank you for the idea.
we will be looking into this idea.
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Emir
commented
When a person chooses a department, questions should appear based on the department.
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Christopher York commented
Woops, just found this :) I just proposed this idea. This is a MUST. Seeing that this is almost 2 years old, I dont have high hopes...
We are currently using LiveZilla that has this ability, but we'd love to replace LZ with Tawk.to. Cannot do this until this is implemented.
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Anonymous
commented
as above - show shortcut or other custom message when offline based on department choice.