Redesign Notes Section
Currently, to view the notes, you must click "Add Note" and the field shows up at a pop-up.
Instead, I'd like if the notes section was visible & editable without having to click anything. This way with just a glance you can see the notes, without an extra click.
It would also allow for the highlighting and dragging of chat text directly into the note section.
Ex:
Admin: What is your email?
User: example@example.com
Admin can then highlight and drag the email into the note section.
Thank you!
Aakash
shared this idea
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Anonymous
commented
When we click on 'add note' the box appears, you type your note and press save. The box is still on screen until you press 'X' It would be good to automatically go back to 'details' so that you can view the details as soon as you have entered anything. Its the same when creating a ticket