Display custom Message to Client if no Response from Agent after certain Wait-time
Let's assume that there are agents online and all of them are busy with current clients.
Then a new client starts chatting, however he does NOT receive any response although he waited a certain amount of time X.
After this X time has passed, display an automated custom message to the client to let him know about what is going on. This would potentially keep the client more engaged.
Custom message example: "All our agents are busy at the moment, we will try to get to you as soon as possible."