Remove navigation history for chat transcript email for customers
Sometimes we need to email the chat transcript to visitors for their own reference. While for emailing chat internally within company, it is okay to have navigation history(User navigated to page X), for sending out emails to the customer this history in the chat is not appropriate.
Would be great if there was a drop down, where we could select if the email was meant for internal communication or external customer. In latter scenario, the chat transcript sent would not have the navigation history, but only the messages.
6
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Anupam
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