Change the dashboard make us easier to see all customer chats
Hello dear tawk.to ,
First and foremost i like to use tawk.to a lot we'r also using different wisgets like zopim and our website which has tawk is a bit difficult to catch all the customers with it in our prime times we'r getting 18-20 chats and its hard to catch for 2 agents they need to scroll every 4 chats to see what our customers are typing so i'm suggesting something for this
What am i suggesting ?
-make something similar like Zopim has get the chats at the bottom so we can see 20 chats at once and if we'r in one chat other one will get lightened with orange or so we can see there is another chat waiting also with a sound combined i think most of the people who uses tawk needs this because its not that easy to catch up 20 chats in one with this dashboard
Why am i suggestig this idea ?
To catch all the chats and see who is waiting qe've had 2/15 customer leaving while our agents can't catch and supply their needings in the same time
Please make something with bubbles instead of whichs like rightnow
Please add your suggestions on this
Needs to be changes asap to help our customers better
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The tawk.to dashboard is currently set to show a maximum of 4 chat windows in a single page view. Any additional chats will be placed on the next page. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Deposit Bonus RM30.00
Totally agree, my agents are used to accept 12 chats per agent. It is impossible in Tawk.to
I do totally agree with this its too hard to catch up all clients in one platform i can maximum serve 4 clients and we are only working 2 agents per hour and sometimes we get 20-30 clients which makes us to lose customers...
Make it us easier to catch all customers i thumps up for this idea !
İf someone can add into this idea would be a great work to do !